Triage and Early Interventions Officer

Victim Support; Rhuallt; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Flexible working (hybrid)

Annual leave 28–33 days + BH

Birthday leave

Pension plan 5% employer

Enhanced sick/maternity/paternity pay

Discounts: High street, leisure, etc.

Financial wellbeing hub

Employee assistance programme

EDI networks

Cycle to work scheme

Career progression

Job summary

Victim Support is recruiting a Triage & Early Interventions Officer to join the North Wales Victim Help Centre, based in St Asaph, North Wales. You will work either 37.5 hours per week or 22.5 hours per week, with Welsh language skills desirable. The role involves telephoning victims, assessing needs, and coordinating services with partner agencies and Victim Support staff.

Hybrid working is available. Victim Support offers generous leave, pension, and a range of wellbeing and discounts as

Qualifications

• Contact victims by telephone to undertake needs assessment and commission services.
• Refer victims to partner agencies and contact approved suppliers.

Responsibilities

• Contact Victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs as appropriate.
• Refer victims to partner agencies and contact approved suppliers to deliver services to victims.
• Make direct referrals to appropriate colleagues and allocate Victim Support workers for further support.
• Identify and manage the victims immediate service needs and contribute towards risk assessment processes whilst following agreed safe contact processes and securely recording contacts.
• Build trust and confidence with victims who will be vulnerable and have complex needs.

Skills

Communication

Welsh language

Job description

We have an exciting opportunity for a Triage & Early Interventions Officer to join the North Wales Victim Help Centre working either 37.5 hours per week OR 22.5 hours per week. The ability to converse in Welsh is desirable for this role. This role is based in the Victim Help Centre, in St Asaph, North Wales and working in liaison with North Wales Police and other relevant agencies. As a Triage & Early Intervention Officer you will:

• Contact Victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs as appropriate.
• Refer victims to partner agencies and contact approved suppliers to deliver services to victims.
• Make direct referrals to appropriate colleagues and allocate Victim Support workers for further support.
• Identify and manage the victims immediate service needs and contribute towards risk assessment processes whilst following agreed safe contact processes and securely recording contacts.
• Build trust and confidence with victims who will be vulnerable and have complex needs.

Level 4 Welsh Language skills and the ability to communicate fluently through the medium of Welsh is desirable for this role.

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.