Triage and Early Interventions Officer

Victim Support; Wales; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Flexible Working

Annual Leave 28-33 days

Birthday Leave

Pension Plan

Enhanced Sick Pay

Discounts

Wellbeing Support

Career Development

Hybrid Working

Job summary

Victim Support seeks a Triage & Early Interventions Officer for the North Wales Victim Help Centre, based in St Asaph. The role offers 37.5 hours weekly or 22.5 hours weekly with hybrid working options and a Welsh language requirement that is desirable.

In this role you will assess needs, coordinate services, refer to partner agencies, and allocate workers while maintaining safe contact practices. A compassionate, resilient approach is essential, with focus on customer service and care.

Responsibilities

• Contact victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs as appropriate.
• Refer victims to partner agencies and contact approved suppliers to deliver services to victims.
• Make direct referrals to appropriate colleagues and allocate Victim Support workers for further support.
• Identify and manage the victims immediate service needs and contribute towards risk assessment processes whilst following agreed safe contact processes and securely recording contacts.
• Build trust and confidence with victims who will be vulnerable and have complex needs.

Skills

Customer service

Needs assessment

Resilience

Adaptability

Job description

We have an exciting opportunity for a Triage & Early Interventions Officer to join the North Wales Victim Help Centre working either 37.5 hours per week OR 22.5 hours per week. The ability to converse in Welsh is desirable for this role.

Please clearly specify in your application form whether you are interested in the full time role or part time role.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you.

What we offer

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

This role is based in the Victim Help Centre, in St Asaph, North Wales and working in liaison with North Wales Police and other relevant agencies. As a Triage & Early Intervention Officer you will:

• Contact Victims by telephone to undertake a comprehensive needs assessment and commission a range of services to support identified needs as appropriate.
• Refer victims to partner agencies and contact approved suppliers to deliver services to victims.
• Make direct referrals to appropriate colleagues and allocate Victim Support workers for further support.
• Identify and manage the victims immediate service needs and contribute towards risk assessment processes whilst following agreed safe contact processes and securely recording contacts.
• Build trust and confidence with victims who will be vulnerable and have complex needs.

Level 4 Welsh Language skills and the ability to communicate fluently through the medium of Welsh is desirable for this role.

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.