Frontline Triage & Early Intervention Specialist

Victim Support; Stafford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Exclusive Discounts

Financial Wellbeing

Wellbeing Support

Inclusive Networks

Sustainable Travel

Career Development

Job summary

Victim Support in Staffordshire is recruiting a Triage and Early Interventions Officer to join the Staffordshire Victim Gateway, based in the Stoke office on a 37.5 hour week. You will handle the front line, assess needs and risks, and connect victims to specialist services as needed.

The role emphasizes empathy, resilience and trauma-informed practice, with a strong customer-service focus and safeguarding at the forefront of every contact.

Qualifications

• Empathy and compassion; a trauma informed approach.
• Personal resilience.
• Strong organisational skills.

Responsibilities

• Answer the public helpline.
• Initial contact, needs and risk assessment.
• Ensure safeguarding referrals and access to emergency/crisis services.

Skills

Empathy

Resilience

Organisational skills

Trauma-informed approach

Job description

Victim Support in Staffordshire is recruiting a Triage and Early Interventions Officer to join the Staffordshire Victim Gateway, based in the Stoke office on a 37.5 hour week. You will handle the front line, assess needs and risks, and connect victims to specialist services as needed.

The role emphasizes empathy, resilience and trauma-informed practice, with a strong customer-service focus and safeguarding at the forefront of every contact.