Treatment Coordinator: Patient Experience & Conversions

Impress; Cardiff; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Teeth aligner benefits

Collaborative culture

Growth opportunities

Job summary

Impress in the United Kingdom is seeking a Treatment Coordinator to join our friendly, international dental team. You will greet patients, present treatment plans, guide timelines, and own the patient journey from first visit to completion, ensuring a smooth and positive experience.

This role requires 1+ year in customer-facing or coordination work, plus strong communication and a proactive, autonomous mindset. Dental or healthcare experience is a plus; fluent English is essential.

Qualifications

• 1+ year in a customer-facing, sales, or coordination role.
• Dental or healthcare experience is a plus.
• Team player, positive, curious, and enthusiastic.
• Goal-oriented, comfortable working with autonomy.
• Proactive, eager to take on responsibility.
• Strong communication skills.
• Fluent English required.

Responsibilities

• Be the face of Impress, greet patients, present treatment plans, and guide timelines and expectations.
• Engage and form a genuine connection with patients to keep them excited about their journey to a more confident smile.
• Own the patient relationship from first visit through end of treatment, resolving issues for problem cases.
• Track conversions, treatment starts, and clinic performance against targets.
• Coordinate scheduling between patients, doctors, and clinic staff.
• Support marketing activities, patient events, and photo/video content at the clinic.
• Meet individual sales and conversion budgets.
• Ensure a 100% amazing look and feel in the clinic.

Skills

Customer-facing

Sales

Coordination

Communication

Team player

Autonomy

Proactive

Fluent English

Job description

Impress in the United Kingdom is seeking a Treatment Coordinator to join our friendly, international dental team. You will greet patients, present treatment plans, guide timelines, and own the patient journey from first visit to completion, ensuring a smooth and positive experience.

This role requires 1+ year in customer-facing or coordination work, plus strong communication and a proactive, autonomous mindset. Dental or healthcare experience is a plus; fluent English is essential.