Dental Treatment Coordinator - Patient Experience & Conversion

Truly Dental; Glasgow; On-site; GBP 26,000 - 36,000; Full time

Job summary

Truly Dental in Glasgow West is seeking a Treatment Coordinator to bridge our clinical team and patients. You’ll present treatment plans with clarity, discuss options including finance, and convert consultations into accepted treatments with care and integrity.

You’ll work in a modern, technology-driven clinical environment and support patient experience initiatives while achieving KPIs and maintaining high standards of service.

Qualifications

• 2+ years in patient-facing sales or treatment coordination (dental/medical strongly preferred).
• Ability to discuss clinical treatments with confidence (training provided).
• Sales-driven mindset with empathy, ethical conversion is non-negotiable.
• Comfortable with KPIs, targets, and conversion metrics.
• CRM and practice management software literacy.
• Strong English communication.
• Right to work in Ireland or the UK.

Responsibilities

• Conducting treatment plan consultations with patients post-clinical assessment
• Presenting treatment options, fees, and finance plans clearly and ethically
• Following up with patients to support their decision-making journey
• Tracking conversion metrics and pipeline in CRM
• Liaising with the clinical team to refine treatment plans
• Supporting the Practice Manager on patient experience initiatives

Skills

Patient-facing sales

Treatment coordination

CRM literacy

English communication

Job description

Truly Dental in Glasgow West is seeking a Treatment Coordinator to bridge our clinical team and patients. You’ll present treatment plans with clarity, discuss options including finance, and convert consultations into accepted treatments with care and integrity.

You’ll work in a modern, technology-driven clinical environment and support patient experience initiatives while achieving KPIs and maintaining high standards of service.