Treasury Client Success Manager

JPMorgan Chase & Co.; Christchurch; On-site; GBP 42,000 - 64,000; Full time

Job summary

JPMorgan Chase & Co. in United Kingdom seeks an experienced Client Service Account Manager (Associate) within Payments Client Service to support treasury clients, resolve service needs, and strengthen long-term relationships.

You will collaborate with sales, operations and product teams to remove friction and deliver an consistently strong client experience. The role requires multilingual communication, strong ownership, and a track record of delivering high-quality client service in a

Qualifications

• Fluency in English and Italian or Spanish with strong written and verbal skills.
• Experience delivering client service and managing a client portfolio in a professional services environment.
• Ability to resolve issues end-to-end with clear ownership and follow-through.
• Strong organizational skills and ability to manage multiple priorities and deadlines.
• Ability to stay professional and solutions-focused in a fast-paced environment.
• Strong relationship management and negotiation abilities.

Responsibilities

• Manage a portfolio of treasury clients and deliver responsive, high-quality service.
• Build trusted client relationships and anticipate service and operating needs.
• Resolve service issues end-to-end and communicate progress clearly.
• Partner with internal teams to address root causes and improve the client experience.
• Promote self-service tools to reduce repeat inquiries and improve efficiency.
• Analyze payment activity to identify process improvements and service opportunities.
• Support execution of client service plans aligned to client priorities.
• Document client interactions and proactive outreach in required systems.
• Identify and elevate potential risks or unusual client activity.

Skills

Fluent English

Italian or Spanish

Client portfolio

Relationship management

Issue resolution

Tools

CRM systems

Job description

JPMorgan Chase & Co. in United Kingdom seeks an experienced Client Service Account Manager (Associate) within Payments Client Service to support treasury clients, resolve service needs, and strengthen long-term relationships.

You will collaborate with sales, operations and product teams to remove friction and deliver an consistently strong client experience. The role requires multilingual communication, strong ownership, and a track record of delivering high-quality client service in a