Strategic Client Relationship Manager – London/Leeds/Barcelona

JPMorgan Chase & Co.; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in London is seeking a Client Relationship Manager within Workplace Solutions to partner with clients, drive revenue, and ensure maximum value from our stock plan services.

You will manage relationships across named accounts and collaborate with implementations, operations and service teams to deliver outcomes. The role requires strong communication, strategic relationship-building skills, and a track record of multi-level client engagement.

Qualifications

• Share Plan experience is essential.
• Experience in relationship management in global companies.
• Proactive by nature; trusted adviser for customers.
• Excellent written and verbal communication skills.
• Proven track record of building multi-level client relationships.
• Ability to lead, motivate and solve problems while managing multiple initiatives.
• Ability to identify, up-sell and cross-sell opportunities.

Responsibilities

• Develop and maintain strong relationships with multiple clients.
• Build depth in relationships by initiating contact with decision makers.
• Manage post-sales relationship for strategically significant accounts.
• Serve as the primary client contact and advocate for day-to-day and escalated issues and requests.
• Establish and maintain customer satisfaction across named accounts via planning, proactive communication, issue remediation and containment, and performance measurement.
• Meet targets for profitable sales volume and growth in assigned accounts.
• Stay informed on industry information to add value to clients and internally.
• Build a network of share plans advisors and experts in your region.

Skills

Share Plan Experience

Relationship Management

Proactive

Communication skills

Multi-level relationships

Leadership & problem solving

Understanding customer requirements

Tools

Cloud-Based software

Job description

JPMorgan Chase & Co. in London is seeking a Client Relationship Manager within Workplace Solutions to partner with clients, drive revenue, and ensure maximum value from our stock plan services.

You will manage relationships across named accounts and collaborate with implementations, operations and service teams to deliver outcomes. The role requires strong communication, strategic relationship-building skills, and a track record of multi-level client engagement.