Client Experience & Operations Analyst

JPMorgan Chase & Co.; Easter Howgate; On-site; GBP 28,000 - 42,000; Full time

Job summary

JPMorganChase is seeking a Client Service Delivery Analyst in the UK to support service center operations, handle client inquiries, and process transactions while identifying opportunities to refer services based on client needs.

The role emphasizes collaboration with internal stakeholders, mitigating conflicts, and applying evolving skills in digital literacy and process automation to achieve operational objectives.

Qualifications

• Knowledge or equivalent expertise in customer service operations.
• Experience in using problem-solving techniques to identify and resolve issues.
• Preferred experience with AI/ML technologies and automation tools.

Responsibilities

• Process client transactions accurately and efficiently.
• Address client inquiries and troubleshoot issues.
• Participate in end-to-end change management to influence outcomes.

Skills

Customer service operations

Problem solving

AI/ML and automation

Job description

JPMorganChase is seeking a Client Service Delivery Analyst in the UK to support service center operations, handle client inquiries, and process transactions while identifying opportunities to refer services based on client needs.

The role emphasizes collaboration with internal stakeholders, mitigating conflicts, and applying evolving skills in digital literacy and process automation to achieve operational objectives.