Travel Sales Manager - Fixed Term Contract

Audley Travel; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Audley Travel seeks a Regional Sales Manager for a fixed-term position in London. This role involves leading a sales team, managing performance, and ensuring excellent service. The ideal candidate is proactive, results-driven, and passionate about travel, with strong organizational and communication skills.

Benefits

25 days holiday entitlement

Day off for your birthday

Day off for volunteering

Healthshield health cash plan

Staff travel discounts

Gympass wellbeing platform

Discounts and cashback offers

Qualifications

• Proven track record in sales and customer service.
• Experience in managing successful sales teams.

Responsibilities

• Lead the sales team to maximize sales from leads.
• Manage team performance and address underperformance.
• Provide training and support to Country Specialists.

Skills

Sales Management

Customer Service

Negotiation

Problem Solving

Job description

Job Details: Regional Sales Manager - FTC

Full details of the job.

Vacancy

Vacancy No

Vacancy No VN880

Advert

This is a fixed-term position for 12 months.

About us

At Audley Travel, we turn careers into adventures. We're dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team. Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth.

If your passion is travel and you’re looking for a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together. Find out more here.

We offer flexibility through hybrid working, allowing you to split your time between our offices and remote work from home or elsewhere in the UK. A minimum of 3 days per week is required to be office-based.

The role

We are recruiting an ambitious Travel Sales Manager with a passion for travel and extensive travel experience to join our Shepherds Bush, London office.

Under the support and guidance of the Head of Programme, the Travel Sales Manager is responsible for delivering excellent sales and service results through a team of dedicated Country Specialists.

The role focuses on recruiting, training, managing, and motivating the team to maximize sales from incoming inquiries and to actively generate new leads when necessary.

Key responsibilities include:

• Lead the sales team within your region with drive, energy, and urgency to ensure maximum sales from available leads.
• Manage the performance of team members, from new starters to high performers.
• Address underperformance promptly in collaboration with HR and the Head of Sales & Service.
• Set and communicate individual targets in conjunction with HoSS and the Head of Programme.
• Provide sales training and ongoing support to Country Specialists, ensuring their product knowledge is current.
• Respond to operational and emergency situations in your region, including issues caused by suppliers, airlines, or unforeseen events, to ensure the best outcomes for clients.

Audley Travel operates a 7-day week experience for clients. Working hours are primarily between 9 am – 5:30 pm Monday to Friday, with one evening per week and some weekends, with corresponding days off. Rota schedules are shared quarterly to assist personal planning.

About you

You are proactive, results-driven, and experienced in managing successful sales teams. You have a proven track record of excellent sales and customer service, with strong organizational skills and the ability to handle a high workload. You are a confident communicator, resilient under pressure, and possess excellent customer service and problem-solving skills.

• Comfortable leading and motivating others.
• Passionate about travel and culturally aware.
• Results-oriented, with negotiation skills with suppliers.
• Experienced in customer service and complaint resolution.
• Highly organized with attention to detail and multitasking abilities.

Why Audley

We value our employees’ quality of life and offer flexible hybrid working options.

Additional benefits include:

• Holiday entitlement starting at 25 days, increasing with service
• A day off for your birthday
• A day off for volunteering
• Healthshield health cash plan
• Staff travel discounts and access to exclusive deals
• Gympass wellbeing platform
• Benefits Platform with discounts and cashback offers

We believe our people make the difference and are committed to fostering a diverse and inclusive environment where everyone can thrive.