Travel Passenger Officer

We Manage Jobs(WMJobs); Birmingham; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A local government authority in Birmingham is seeking a Travel Passenger Officer to supervise and coordinate Passenger Assistants, ensuring high-quality transport for children with special educational needs. This role involves collaboration with parents and schools, alongside a hybrid working model. Candidates should possess strong communication skills and understand the challenges faced by these children. A Disclosure and Barring Service check is necessary for all applicants.

Benefits

Hybride working options

Supportive work environment

Commitment to diversity and inclusion

Qualifications

• Experience in coordinating and supervising staff.
• Ability to communicate effectively with parents and schools.
• Understanding of challenges faced by children with special needs.

Responsibilities

• Supervise and deploy Passenger Assistants.
• Coordinate transport solutions for children needing special assistance.
• Travel to schools and transport operator sites.

Skills

Communication skills

Information gathering

Understanding of special educational needs

Job description

Travel Passenger Officer

Grade B - £28,598 - £34,434

Permanent

Working 36.5 hours per week

Work base - Across Birmingham and hybrid working

The Children and Young Peoples’ Travel Service (CYPTS) provide 6,000 children and young people for whom without transport provision would not be able to attend education.

As a Travel Passenger Officer, you will be responsible for Passenger Assistant allocation and co-ordination. You will be responsible for supervising and deploying Passenger Assistants, an agile 400+ workforce. You’ll work closely with parents, schools and our transport operators to give our children and families a first-class service.

You’ll have a good understanding of the challenges faced by children and young people with special educational need and their families. Using your skills in information gathering, great communication and getting good resolutions, you’ll put children and families at the heart of what you do.

The role will offer hybrid working with travel across Birmingham. As a Travel Passenger Officer there will be a requirement to travel to school sites, transport operator sites and travelling on school routes where required.

Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached

Birmingham City Council is an accredited Disability Confident Leader employer, andwe arecommitted to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact the Resourcing Team.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Job Description and PersonSpecification