Travel Operations Coordinator - Customer Experience

Summercampthailand; Manchester; On-site; GBP 26,000 - 36,000; Full time

Job summary

FurtherTravel is seeking an motivated Operations Coordinator to deliver comprehensive operational support to customers and internal teams in a fast-paced travel environment. You will work closely with the Operations Manager to ensure smooth customer journeys from sign-up to return, including payments, invoicing, and liaison with suppliers.

The role requires strong communication, meticulous attention to detail, and the ability to manage multiple tasks with a proactive approach.

Qualifications

• Excellent communication skills both verbal and written.
• Systematic and methodical to manage spreadsheets and CRMs.
• Ability to remain organised and handle multiple tasks at once.
• Excellent IT skills – Excel, Word. Prior CRM experience is highly preferred.
• Be comfortable working independently as well as part of a team.

Responsibilities

• Report to line manager on pax numbers, passenger documentation, merchandise, and customer payments, ensuring deadlines are met.
• Provide informative operations reports.
• Oversee merchandise orders and liaise with suppliers as required.
• Assist with workflow and form creation.
• Communicate with partners and suppliers.
• Use a CRM system to keep pax numbers updated and accurate.
• Chase customer payments and payment plans to ensure monies are collected.
• Implement company terms & conditions regarding cancellations, refunds and payments.
• Maintain excellent communication with customers across channels (phone, email, WhatsApp).
• Aim for high customer feedback ratings on pre-trip communications and management.

Skills

Communication skills

CRM experience

Excel

Organisational skills

Independent worker

Tools

CRM system

Excel

Word

Job description

FurtherTravel is seeking an motivated Operations Coordinator to deliver comprehensive operational support to customers and internal teams in a fast-paced travel environment. You will work closely with the Operations Manager to ensure smooth customer journeys from sign-up to return, including payments, invoicing, and liaison with suppliers.

The role requires strong communication, meticulous attention to detail, and the ability to manage multiple tasks with a proactive approach.