Operations Coordinator

Summercampthailand; Manchester; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

FurtherTravel is seeking an motivated Operations Coordinator to deliver comprehensive operational support to customers and internal teams in a fast-paced travel environment. You will work closely with the Operations Manager to ensure smooth customer journeys from sign-up to return, including payments, invoicing, and liaison with suppliers.

The role requires strong communication, meticulous attention to detail, and the ability to manage multiple tasks with a proactive approach.

Qualifications

• Excellent communication skills both verbal and written.
• Systematic and methodical to manage spreadsheets and CRMs.
• Ability to remain organised and handle multiple tasks at once.
• Excellent IT skills – Excel, Word. Prior CRM experience is highly preferred.
• Be comfortable working independently as well as part of a team.

Responsibilities

• Report to line manager on pax numbers, passenger documentation, merchandise, and customer payments, ensuring deadlines are met.
• Provide informative operations reports.
• Oversee merchandise orders and liaise with suppliers as required.
• Assist with workflow and form creation.
• Communicate with partners and suppliers.
• Use a CRM system to keep pax numbers updated and accurate.
• Chase customer payments and payment plans to ensure monies are collected.
• Implement company terms & conditions regarding cancellations, refunds and payments.
• Maintain excellent communication with customers across channels (phone, email, WhatsApp).
• Aim for high customer feedback ratings on pre-trip communications and management.

Skills

Communication skills

CRM experience

Excel

Organisational skills

Independent worker

Tools

CRM system

Excel

Word

Job description

Reports to: Head of Brand for Camp, Operations Manager for Camp

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Position Summary

We’re FurtherTravel and we exist to provide once in a lifetime travel experiences. We are home to many popular brands in the industry, such as Camp Thailand, Camp Bali, Camp South Africa, AmeriCamp and many more. We are an innovative company looking to grow our current offerings.

We're seeking a motivated Operations Coordinator, with superb attention to detail to expertly deliver all operational support to our customers.

This role is perfect for someone who is passionate about communication, who will prioritise a smooth customer journey for our adventurers, from sign up, departure and return, with a focus on high customer service.

As the Operations Coordinator, you will work closely with the Operations Manager, providing operational insight and updates. You will build rapport with our customers with ease, but will also do the same with our suppliers, and will touch base with them too, as required.

You will work closely with the Operations Manager to ensure the collection of customer monies. This Operations Coordinator will also assist with the processing of supplier invoices and checking them against the backend system.

If you’re looking for an exciting opportunity to grow in a fast-paced and collaborative environment, come join our dynamic and friendly team!

Duties and Responsibilities:

• Reporting Directly to your line manager regarding pax numbers, passenger documentation, merchandise, customer payments etc. ensuring set deadlines are met.
• Providing informative operations reports
• Overseeing merchandise orders and liaising with our merchandise suppliers, as and when required
• Assisting with workflow and form creation.
• Communicating with partners and suppliers
• Using a CRM system to ensure pax numbers are constantly updated and accurate
• Chasing customer payments and payment plans to ensure monies are collected
• Effectively implement company terms and conditions regarding cancellations, refunds and payments.
• Providing excellent communication with all customers across all touch points, via telephone, email, WhatsApp etc
• Achieving a high customer feedback rating regarding all pre-trip comms and management

** Extensive training will be provided on the above tasks, however it is MANDATORY that all candidates for this role have had prior experience and expertise in an admin/operations/logistical position. Experience working within the travel industry is a sought after bonus.

Additional Responsibilities:

• National travel as required
• Attendance at company-wide events/ fairs

  Required Experience:

  • Excellent communication skills both verbal and written.
  • A systematic and methodical mind to manage spreadsheets and CRMs.
  • Ability to remain organised and handle multiple tasks at once.
  • Excellent IT skills – Excel, Word. Prior CRM experience is highly preferred.
  • Be comfortable working independently as well as part of a team.

  *We will still consider applications even if you don’t meet every single one of the above requirements, so don’t be put off if you don’t match them absolutely perfectly!

  We cannot offer visa sponsorship and you must be able to work in the UK.

  Knowledge, Skills and Attributes:

  • Professional attitude
  • Enthusiastic and passionate about travel
  • Methodical mindset
  • Commercially astute
  • Competent and confident in the handling of data according to regulation
  • Strong interpersonal and communication skills
  • Good initiative
  • A drive to deliver for both our team and customers
  • Entrepreneurial approach and mindset

  Performance Criteria:

  • Meet and/or exceed business goals and objectives.
  • Meet deadlines for operational, team and overall business requirements
  • Be an ambassador for the business and FurtherTravel brand