Travel Money Advisor - Washington

Fexco; Washington; Híbrido; GBP 478 000 - 546 000; Tempo parcial

Resumo da oferta

Currency Exchange Corporation (CEC), part of the Fexco Group, is hiring a Travel Money Advisor for the Sainsburys - Washington store. This permanent part-time role covers an average of 16 hours per week, with some weekend work and a flexible mix of mornings and afternoons.

Overtime may be available to cover holidays and other stores. You will work in a busy retail environment handling foreign currencies, cash securely, and delivering outstanding customer service while meeting sales targets.

Qualificações

• Demonstrable excellent customer service experience in a cash handling environment.
• Experience of working with foreign currencies is preferred.

Responsabilidades

• Identify and deliver customer requirements; meet and exceed needs and maximise sales.
• Achieve and exceed individual and team sales/service targets.
• Identify opportunities to cross-sell products and services.
• Accurate cash handling and reconciliation.
• Maintain high standards of store presentation and operational compliance.
• Adhere to company policies including Health and Safety, AML and Security.
• Handle customer complaints professionally to a satisfactory conclusion.
• Answer telephone calls promptly and professionally.
• Undertake marketing initiatives to promote the Bureau and increase brand awareness.
• Ensure POS and company material are displayed correctly and in working order.
• Complete opening and closing procedures.

Conhecimentos

Superior customer service

Numerate with accuracy

Effective communication

Flexible can-do attitude

Descrição da oferta de emprego

As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996,CEChas been driven by a spirit of innovation and focus on customer experience in the provision of travel money.

We are now recruiting for a Travel Money Advisor in Sainsburys - Washington

This is a permanent part-time role working on average 16 hours per week. You will need to be flexible across the working week, be available for a mixture of mornings and afternoons, and you will be required to work some weekends, with a rota that is shared in advance. Overtime to cover holidays and other local stores may be available from time to time.

We offer a competitive salary, paying £13.23 per hour, and great benefits. Most shifts you will be the lone Advisor in the store so you have to be comfortable completing opening and closing procedures, but there is a passionate and friendly team who genuinely care about the success of our business, always available to support you.

Main Responsibilities

• Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
• Achieving and where possible exceeding individual and team sales and service targets
• Identifying opportunities to cross sell various products and services
• Effective and accurate cash handling and reconciliation
• Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
• Adhering to all Company Policies including Health and Safety, AML and Security
• Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
• Ensuring telephone calls are answered in a prompt, polite and professional manner
• Undertake marketing initiatives, to promote the Bureau and increase brand awareness
• Ensuring all point of sale and company material is displayed correctly and in working order
• Completing Opening and Closing procedures

Qualifications and Experience required:

• Demonstrable excellent customer service experience ideally obtained in a cash handling environment
• Experience of working with foreign currencies is preferred

Competencies required:

• Demonstrable superior customer service skills
• Numerate, with excellent accuracy and an eye for detail
• Comfortable communicating on all levels including within the business and to external customers and suppliers
• Must be flexible and have a can-do attitude and approach