Travel Money Advisor - Rugby

Fexco; Rugby; Hybrid; GBP 6,800 - 7,000; Part time

Job summary

Currency Exchange Corporation (CEC), part of the Fexco Group, is recruiting a Travel Money Advisor for Sainsburys in Rugby. This permanent part-time role averages 10 hours per week, with a mix of mornings and afternoons and some weekend shifts.

You will work largely alone in-store, handling cash, identifying customer needs, cross-selling, and maintaining high standards of service and presentation. The role requires excellent customer service and accuracy, with AML and security awareness.

Qualifications

• Demonstrable excellent customer service experience ideally obtained in a cash handling environment
• Experience of working with foreign currencies is preferred

Responsibilities

• Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
• Achieving and where possible exceeding individual and team sales and service targets
• Identifying opportunities to cross sell various products and services
• Effective and accurate cash handling and reconciliation
• Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
• Adhering to all Company Policies including Health and Safety, AML and Security
• Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
• Ensuring telephone calls are answered in a prompt, polite and professional manner
• Undertake marketing initiatives, to promote the Bureau and increase brand awareness
• Ensuring all point of sale and company material is displayed correctly and in working order
• Completing Opening and Closing procedures

Skills

Customer service

Cash handling

Numeracy

Attention to detail

Communication

Job description

As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996,CEChas been driven by a spirit of innovation and focus on customer experience in the provision of travel money.

We are now recruiting for a Travel Money Advisor in Sainsburys - Rugby

This is a permanent part-time role working on average 10 hours per week. You will need to be flexible across the working week, be available for a mixture of mornings and afternoons, and you will be required to work some weekends, with a rota that is shared in advance. Overtime to cover holidays and other local stores may be available from time to time.

We offer a competitive salary, paying £13.23 per hour, and great benefits. Most shifts you will be the lone Advisor in the store so you have to be comfortable completing opening and closing procedures, but there is a passionate and friendly team who genuinely care about the success of our business, always available to support you.

Main Responsibilities

Working primarily alone in the store, the successful candidate will be responsible for:

• Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
• Achieving and where possible exceeding individual and team sales and service targets
• Identifying opportunities to cross sell various products and services
• Effective and accurate cash handling and reconciliation
• Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
• Adhering to all Company Policies including Health and Safety, AML and Security
• Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
• Ensuring telephone calls are answered in a prompt, polite and professional manner
• Undertake marketing initiatives, to promote the Bureau and increase brand awareness
• Ensuring all point of sale and company material is displayed correctly and in working order
• Completing Opening and Closing procedures

Qualifications and Experience required:

• Demonstrable excellent customer service experience ideally obtained in a cash handling environment
• Experience of working with foreign currencies is preferred

Competencies required:

• Demonstrable superior customer service skills
• Numerate, with excellent accuracy and an eye for detail
• Comfortable communicating on all levels including within the business and to external customers and suppliers
• Must be flexible and have a can-do attitude and approach