Sales Advisor - Epsom

Fexco; Epsom; Remote; GBP 17,000 - 19,000; Part time

Job summary

Fexco Group in Epsom is seeking a Sales Advisor for the No1 Currency store. This permanent part-time role averages 21 hours per week, with day shifts on Friday, Saturday and Sunday. Overtime to cover holidays and other local stores may be available.

You will identify customer needs, maximise sales, handle cash and promote currency services. You’ll work largely alone, supported by a friendly team, with a competitive £13.00 per hour and benefits.

Qualifications

• Demonstrable excellent customer service experience ideally obtained in a cash handling environment
• Experience of working with foreign currencies is preferred

Responsibilities

• Identify and deliver customer requirements, meeting and exceeding their needs and maximising sales
• Achieve and where possible exceeding individual and team sales and service targets
• Identify opportunities to cross sell various products and services
• Effective and accurate cash handling and reconciliation
• Ensure the store meets all operational standards and the highest levels of presentation are always maintained
• Adhere to all Company Policies including Health and Safety, AML and Security
• Deal professionally and knowledgeably with all customer complaints/queries ensuring a satisfactory conclusion
• Ensure telephone calls are answered in a prompt, polite and professional manner
• Undertake marketing initiatives to promote the Bureau and increase brand awareness
• Ensure all point of sale and company material is displayed correctly and in working order

Skills

Customer service

Cash handling

Currency knowledge

Communication

Job description

Fexco Group is one of the UK's largest independent foreign exchange providers. Since it was established in 1996, we have been driven by a spirit of innovation and focus on customer experience. We now have opportunities for great people to come and be a part of the Sainsbury's Travel money brand, to deliver excellent service at the heart of the local community.

We have an exciting opportunity for a Sales Advisor to join our team in our No1 Currency store in Epsom.

This is a permanent part-time role working on average 21 hours on average, Usually covering day time hours on Friday, Saturday and Sunday. Overtime to cover holidays and other local stores may be available from time to time.

We offer a competitive salary, paying £13.00 per hour, and great benefits. Most shifts you will be the lone Advisor in the store, but there is a passionate and friendly team who genuinely care about the success of our business, always available to support you.

Main Responsibilities

Working primarily alone in the store, the successful candidate will be responsible for:

• Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
• Achieving and where possible exceeding individual and team sales and service targets
• Identifying opportunities to cross sell various products and services
• Effective and accurate cash handling and reconciliation
• Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
• Adhering to all Company Policies including Health and Safety, AML and Security
• Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
• Ensuring telephone calls are answered in a prompt, polite and professional manner
• Undertake marketing initiatives, to promote the Bureau and increase brand awareness
• Ensuring all point of sale and company material is displayed correctly and in working order

Qualifications and Experience required:

• Demonstrable excellent customer service experience ideally obtained in a cash handling environment
• Experience of working with foreign currencies is preferred

Competencies required:

• Demonstrable superior customer service skills
• Numerate, with excellent accuracy and an eye for detail
• Comfortable communicating on all levels including within the business and to external customers and suppliers
• Must be flexible and have a can-do attitude and approach