Senior TAM - Solutions Engineering (Payments SaaS)

Checkout Ltd; Greater London; Hybrid; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Checkout.com is seeking a Technical Account Manager (TAM) to lead the technical relationship with a portfolio of enterprise merchants, partnering with the Account Management team to grow the commercial relationship through optimized payment performance and technical health.

You will work with Product and Engineering to roll out new products and migrations, resolve integration issues, and drive adoption across complex environments. Some travel to client sites will be required.

Qualifications

• 3 years of experience in a customer-facing technical role.
• Strong problem-solving skills with the ability to investigate complex issues independently.
• Comfortable with APIs and how front-end and back-end systems work together.
• Strong data literacy and ability to use query tools and AI to derive insights.
• Experience with data querying and logging tools such as Datadog and BigQuery.
• Able to explain technical concepts to non-technical stakeholders.
• Willingness to travel occasionally to client sites as required.
• Experience in payments or SaaS is a plus.

Responsibilities

• Be the primary technical contact for the merchants in your portfolio.
• Monitor payment performance and acceptance rates to optimize outcomes.
• Root-cause decline spikes and configuration issues; drive resolution.
• Lead rollout of new products, methods, and technical migrations for merchants.
• Identify growth opportunities and support upsell with demonstrations.
• Collaborate with multiple Checkout.com teams to translate merchant requirements into action.

Skills

Problem-solving

Technical communication

Data literacy

API concepts

Cross-functional collaboration

Tools

Datadog

BigQuery

Job description

Checkout.com is seeking a Technical Account Manager (TAM) to lead the technical relationship with a portfolio of enterprise merchants, partnering with the Account Management team to grow the commercial relationship through optimized payment performance and technical health.

You will work with Product and Engineering to roll out new products and migrations, resolve integration issues, and drive adoption across complex environments. Some travel to client sites will be required.