Associate Account Manager: Customer Success for Travel & Expense

01A; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Navan is seeking an Associate Account Manager to join our Account Management team, supporting Travel and Expense customers, especially program administrators. You will work with a team of account managers to deliver an outstanding customer experience and to resolve product configuration queries and issues.

You will gain world-class training, work cross-functionally with Product, Finance, Operations and Travel Experience teams, and have a fast track toward a revenue-driven Account Manager role in

Qualifications

• Bachelor’s degree required.
• 1+ year in customer success, account management, sales or related role in a SaaS company.
• Strong communication, problem-solving, and ability to explain complex concepts to diverse audiences.

Responsibilities

• Partner with Account Managers to support customers and ensure excellent experience.
• Develop understanding of Navan's travel and expense product for admins.
• Monitor and respond to email inquiries related to integrations, policy configuration, and bugs.
• Provide quick, knowledgeable advice to drive adoption and reduce churn.
• Handle customer escalations and coordinate across teams.
• Act as the voice of the customer and feed internal improvements.
• Run playbooks to drive adoption and track KPIs.
• Document processes to support the team at scale.

Skills

Customer success

Account management

Communication skills

Problem solving

Data-driven

Education

Bachelor’s degree

Job description

Navan is seeking an Associate Account Manager to join our Account Management team, supporting Travel and Expense customers, especially program administrators. You will work with a team of account managers to deliver an outstanding customer experience and to resolve product configuration queries and issues.

You will gain world-class training, work cross-functionally with Product, Finance, Operations and Travel Experience teams, and have a fast track toward a revenue-driven Account Manager role in