Travel customer representative

Getaway Travel Agency; Glasgow; Remote; GBP 25,000 - 32,000; Full time

Benefits offered by this job

100% remote work with flexible scheduling

Opportunities for growth

Travel perks and industry discounts

Supportive team environment with training

Job summary

A travel service provider is seeking a Travel Customer Representative to support clients during their travel journey. The role involves responding to inquiries, assisting with bookings, and ensuring exceptional service at each interaction. The ideal candidate has excellent communication skills and a strong customer service background, preferably in travel or hospitality. Enjoy the flexibility of remote work and benefits such as travel perks and discounts while being part of a supportive team.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong customer service background in travel or hospitality.
• Proactive and dependable with acute attention to detail.

Responsibilities

• Respond promptly to client inquiries through various channels.
• Assist clients with travel bookings, changes, and cancellations.
• Provide accurate information on destinations and travel policies.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Proactive with attention to detail

Comfortable with technology

Passion for travel

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Getaway Travel Agency USA!