Travel customer representative

Kopp Travels; Liverpool; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

100% remote work

Opportunities for growth

Travel perks and discounts

Ongoing training

Job summary

A dynamic travel agency is seeking a Travel Customer Representative to support clients during their travel journey. The ideal candidate has excellent communication skills, robust customer service experience, and a passion for helping others plan unforgettable trips. Responsibilities include responding to inquiries, assisting with bookings, and providing accurate travel information. This position offers 100% remote work with flexible scheduling and various travel perks.

Qualifications

• Strong customer service experience is a must, preferably in travel or hospitality.
• Attention to detail and ability to manage bookings and client interactions are essential.
• Must be comfortable with technology and quick to learn booking platforms.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist clients with travel bookings, changes, cancellations, and special requests.
• Provide accurate information regarding travel documents and agency policies.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Kopp Travels USA!