Travel customer representative

Getaway Travel Agency; Leeds; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Flexible scheduling

Ongoing training

Job summary

A prominent travel agency is seeking a Customer Representative to assist clients throughout their travel journey. This role includes responding to inquiries, managing bookings, and providing destination information. The ideal candidate should have excellent communication skills and strong customer service experience, preferably in travel. Additionally, this position allows for 100% remote work with opportunities for growth and travel perks, making it perfect for those passionate about helping others plan unforgettable experiences.

Qualifications

• Proven customer service experience, preferably in travel or hospitality.
• Ability to learn booking platforms and systems quickly.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with bookings, changes, cancellations, and special requests.
• Provide information about destinations and agency policies.
• Confirm trip details and client satisfaction.
• Handle complaints with empathy and problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

Overview

Leeds, United Kingdom Customer Representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Getaway Travel Agency USA!