Travel customer representative

Kopp Travels; Glasgow; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

100% remote work

Opportunities for growth

Travel perks and discounts

Supportive team environment

Job summary

A travel agency is seeking a Travel Customer Representative to support clients throughout their travel journey. In this 100% remote role, you will respond to inquiries, assist with bookings and ensure exceptional service. The ideal candidate has strong communication skills, is organized, and possesses a passion for travel. Perks include flexible scheduling and industry discounts. Apply to start your journey with A travel agency.

Qualifications

• Experience in travel or hospitality is preferred.
• Ability to respond to client inquiries professionally.
• Strong problem-solving skills to handle complaints.

Responsibilities

• Respond promptly to client inquiries via email and phone.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about destinations and policies.
• Follow up with clients to confirm satisfaction.
• Handle concerns with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Proactive with attention to detail

Comfortable with technology

Passion for travel

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Kopp Travels USA!