Travel customer representative

Kopp Travels; Leeds; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

100% remote work

Opportunities for growth

Travel perks and industry discounts

Ongoing training

Job summary

A travel agency in the UK is looking for a Travel Customer Representative to support clients during their travel journey. Responsibilities include responding to inquiries, assisting with bookings, and providing information about destinations. Ideal candidates will have excellent communication skills and a passion for travel. This position offers 100% remote work, flexible scheduling, and opportunities for growth within the agency.

Qualifications

• Experience in customer service, preferably in travel or hospitality.
• Ability to handle client inquiries with professionalism and empathy.
• Proactive approach with a strong attention to detail.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with bookings, changes, cancellations, and special requests.
• Provide information on destinations and agency policies.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and detail-oriented

Comfortable with technology

Passion for travel

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Kopp Travels USA!