Travel customer representative

Kopp Travels; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

100% remote work

Opportunities for growth

Travel perks and discounts

Supportive team environment

Job summary

A travel agency seeks a Travel Customer Representative to support clients during their travel journey. You will respond to inquiries, assist with bookings, and ensure client satisfaction through exceptional service. Ideal candidates possess strong communication skills, customer service experience, and a passion for travel. This role offers 100% remote work, flexible scheduling, and travel perks. Join us and help create memorable experiences!

Qualifications

• Excellent verbal and written communication skills are a must.
• Prior customer service experience, preferably in travel or hospitality.
• Must be organized and detail-oriented.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate travel information and agency policies.
• Follow up with clients to confirm trip details.
• Handle concerns or complaints with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Kopp Travels USA!