Travel customer representative

Getaway Travel Agency; Liverpool; Sur place; GBP 25 000 - 35 000; Plein temps

Avantages offerts par ce poste

Travel perks

Industry discounts

Flexible scheduling

Ongoing training

Résumé du poste

A travel service provider is seeking a Travel Customer Representative based in Liverpool. This remote role involves assisting clients throughout their travel journey and ensuring exceptional service. Candidates should have strong communication skills and a customer service background, preferably in travel or hospitality. The position offers flexible scheduling, growth opportunities, and travel perks. Enthusiastic individuals with a passion for helping others create memorable experiences are encouraged to apply.

Qualifications

• Experience in travel or hospitality is preferred.
• Organized and dependable individual.
• Passion for travel and creating memorable experiences.

Responsabilités

• Respond to client inquiries via email, phone, and messaging.
• Assist with travel bookings and changes.
• Provide information about destinations and policies.
• Confirm trip details and client satisfaction.
• Handle concerns with empathy.

Connaissances

Excellent verbal and written communication skills

Strong customer service experience

Attention to detail

Comfortable with technology

Problem-solving skills

Description du poste

Liverpool, United Kingdom Customer Representative

About the job Travel customer representative

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Getaway Travel Agency USA!