Travel customer representative

Kopp Travels; City of Edinburgh; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

100% remote work

Flexible scheduling

Travel perks

Ongoing training

Job summary

A travel service agency in the United Kingdom is seeking a Travel Customer Representative to support clients throughout their journey. This role involves assisting with bookings, addressing inquiries and complaints, and ensuring customer satisfaction. Ideal candidates will possess excellent communication skills, experience in customer service, and a passion for travel. Enjoy remote work with flexible scheduling and additional travel perks. Join the team and help create unforgettable travel experiences.

Qualifications

• Strong customer service experience preferably in travel or hospitality.
• Excellent communication skills both verbal and written.
• Proficiency with technology and booking platforms.
• Organized and proactive with attention to detail.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about destinations and agency policies.
• Follow up with clients for trip confirmation and satisfaction.
• Handle concerns with empathy and problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Proactive with high attention to detail

Comfortable with technology

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Perks

• 100% remote work with flexible scheduling.
• Opportunities for growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, wed love to hear from you. Apply today and start your journey with Kopp Travels USA!