Travel Agency Office Manager

Aspen View Pty Ltd; Madeley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A travel agency in Madeley is seeking an energetic Manager to lead a dedicated team in providing exceptional travel services. The role requires proven leadership and customer service skills, ideally with a background in travel consulting. You will manage daily operations, drive sales performance, and foster a positive office culture. The agency values teamwork and offers attractive benefits alongside opportunities for professional growth. If you are passionate about travel and eager to make a difference, apply now.

Benefits

Attractive salary

Access to travel benefits

Ongoing training and growth opportunities

Qualifications

• Proven leadership experience in customer service environments.
• Experience in travel consulting or management.
• Strong relationships building with clients and partners.

Responsibilities

• Lead and support a team of travel consultants.
• Ensure smooth office operations and exceptional customer service.
• Drive sales and maintain supplier relationships.

Skills

Customer service expertise

Leadership capabilities

Strong communication skills

Attention to detail

Time management

Proficiency in Microsoft Office

Job description

Helloworld Travel Kingsway are looking for an energetic and experienced Manager to take the helm of our busy travel agency and guide our team to new heights. If you thrive in a fast-paced environment, love problem-solving, and get genuine joy from helping people see the world, this could be your next great adventure.

The Offer

Full time position 9 – 5pm Monday to Friday

Attractive salary and access to Helloworld benefits

Madeley location with onsite parking

Work with a supportive family-owned business that values teamwork and initiative

Enjoy a collaborative office with on-site amenities, exclusive travel events, and team activities

Opportunities for ongoing training and growth

The satisfaction of helping people create incredible travel memories

What you'll be doing

Leading and supporting a team of passionate travel consultants

Ensuring smooth day-to-day operations across the office

Delivering exceptional customer service and inspiring the same in others

Driving sales performance and maintaining strong supplier relationships

Maintaining a positive, solutions-focused culture

Overseeing training, professional development, and workflow clarity

Managing escalations with calm, confidence, and care

Ensuring compliance with agency processes and industry requirements

What we're looking for

A seasoned customer service professional with leadership experience and the ability to motivate and develop team members.

An enthusiastic leader who thrives on building relationships across all levels, from clients to external partners, ensuring the office runs smoothly.

Strong computer skills — Microsoft Office and general business systems.

Experience in travel consulting or travel management

Strong leadership skills and a natural ability to bring out the best in others, fostering trust and collaboration

Attention to detail, strong organisational and time management skills.

Excellent communication skills with the ability to listen & relate well to others

Ability to demonstrate empathy and resilience in difficult situations

A love of travel and a solid understanding of products, systems, and suppliers

At Helloworld Travel Kingsway, we know that our people are our greatest resource. We value and care for our employees, if you're ready to guide a talented team and help shape the future of our agency, we'd love to hear from you.