Travel Admin & Customer Experience Specialist

Allscreens Nationwide Ltd; Gloucester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Familiarisation trips

Team events

Team lunches

Exclusive offers

Job summary

Arctic Direct, based in Gloucester, is seeking a proactive administrator to support the customer journey in a travel-focused role.

You'll handle bookings, payments, supplier liaison across Scandinavia, and manage customer data. The position offers growth from within, exposure to social media and marketing initiatives, and unique travel content to share with your network.

Join a small, dynamic team and make an impact while creating memorable travel experiences for customers.

Qualifications

• Customer service experience in travel or service industry.
• Ability to manage bookings and payments accurately.
• Familiarity with CRM or booking systems is a plus.

Responsibilities

• Be one of the friendly voices customers hear when they call with questions about their dream trips
• Process final stages of bookings and process payments
• Liaise with suppliers across Scandinavia and beyond
• Assist our bookkeeper by running financial checks on invoices
• Ensure every customer receives their detailed Travel Pack and has an amazing experience
• Monitor and manage customer databases and booking systems
• Help tell our story across social platforms - share stunning Northern Lights photos, customer adventures, and travel inspiration
• Engage with our travel-loving community online
• Support marketing initiatives and campaigns

Skills

Customer service

Booking management

Payment processing

Social media

Job description

Arctic Direct, based in Gloucester, is seeking a proactive administrator to support the customer journey in a travel-focused role.

You'll handle bookings, payments, supplier liaison across Scandinavia, and manage customer data. The position offers growth from within, exposure to social media and marketing initiatives, and unique travel content to share with your network.

Join a small, dynamic team and make an impact while creating memorable travel experiences for customers.