Customer Service & Post Sales Executive

Travel Trade Recruitment; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

Travel Trade Recruitment is seeking a Customer Service & Post Sales Executive in Leeds to deliver exceptional after-sales support and seamless customer journeys from booking to return home.

You will manage post-booking enquiries, update documentation, coordinate with suppliers and keep customers informed of changes, while maintaining accurate records and delivering excellent aftercare.

Qualifications

• Experience in travel, customer service or post-sales support.
• Excellent organisational skills and strong attention to detail.
• Confident communicator with a passion for helping customers.
• Ability to multitask and prioritise in a busy environment.

Responsibilities

• Handle post-booking enquiries, amendments, upgrades and cancellations.
• Prepare and issue travel documentation, including road books.
• Liaise with suppliers to manage booking changes and resolve queries.
• Keep customers informed of schedule changes and travel updates.
• Investigate and resolve post-travel enquiries.

Skills

Customer service

Post-sales support

Problem solving

Attention to detail

Multitasking

Communication

Tools

Sabre

Dolphin

Job description

Are you passionate about travel and delivering exceptional customer service? We have an exciting opportunity for a Customer Service & Post Sales Executive to join a growing travel business based in Leeds!

If you're highly organised, love problem-solving and thrive in a fast-paced environment where no two days are the same, this could be the perfect next step in your travel career.

You'll play a vital role in ensuring customers enjoy a seamless experience from the moment their holiday is booked right through to their return home.

The Role

As a Customer Service & Post Sales Executive, you'll be the go-to person for all things post-booking, ensuring every detail is taken care of and customers receive outstanding service throughout their journey.

Your responsibilities will include:

• Managing post-booking enquiries, amendments, upgrades and cancellations.
• Preparing and issuing travel documentation, including road books.
• Liaising with suppliers to manage booking changes and resolve queries.
• Keeping customers informed of schedule changes and important travel updates.
• Investigating and resolving post-travel enquiries.
• Maintaining accurate booking records and delivering excellent customer aftercare.

What We're Looking For

• Previous experience in travel, customer service or post-sales support.
• Excellent organisational skills and strong attention to detail.
• A confident communicator with a genuine passion for helping customers.
• Ability to multitask and prioritise in a busy environment.
• A proactive, positive attitude with excellent problem-solving skills.
• Experience using Sabre or Dolphin would be advantageous.

Why Apply?

This is a fantastic opportunity to join a dynamic travel business where customer experience is at the heart of everything they do. You'll become part of a supportive team, play an important role in delivering memorable travel experiences and have the opportunity to further develop your career within the travel industry.

Ready for your next opportunity in travel?