Admin Support

Allscreens Nationwide Ltd; Gloucester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Familiarisation trips

Team events

Team lunches

Exclusive offers

Job summary

Arctic Direct, based in Gloucester, is seeking a proactive administrator to support the customer journey in a travel-focused role.

You'll handle bookings, payments, supplier liaison across Scandinavia, and manage customer data. The position offers growth from within, exposure to social media and marketing initiatives, and unique travel content to share with your network.

Join a small, dynamic team and make an impact while creating memorable travel experiences for customers.

Qualifications

• Customer service experience in travel or service industry.
• Ability to manage bookings and payments accurately.
• Familiarity with CRM or booking systems is a plus.

Responsibilities

• Be one of the friendly voices customers hear when they call with questions about their dream trips
• Process final stages of bookings and process payments
• Liaise with suppliers across Scandinavia and beyond
• Assist our bookkeeper by running financial checks on invoices
• Ensure every customer receives their detailed Travel Pack and has an amazing experience
• Monitor and manage customer databases and booking systems
• Help tell our story across social platforms - share stunning Northern Lights photos, customer adventures, and travel inspiration
• Engage with our travel-loving community online
• Support marketing initiatives and campaigns

Skills

Customer service

Booking management

Payment processing

Social media

Job description

Ready to turn your love of travel into a career?

Join Arctic Direct, where we create once-in-a-lifetime adventures to the world's most spectacular destinations - from chasing the Northern Lights in Iceland to exploring the wilderness of Greenland and even journeys to the North Pole!

What makes this role special?

This isn't just another admin job, you'll be the backbone of our customer journey. We're looking for someone who has the desire to learn and wants to grow with us!

The day-to-day role will vary as the season progresses. As an overview, the role included, but not limited to, the following:

• Be one of the friendly voices customers hear when they call with questions about their dream trips
• Process final stages of bookings and process payments
• Liaise with suppliers across Scandinavia and beyond
• Assist our bookkeeper by running financial checks on invoices
• Ensure every customer receives their detailed Travel Pack and has an amazing experience
• Monitor and manage customer databases and booking systems
• Help tell our story across social platforms - share stunning Northern Lights photos, customer adventures, and travel inspiration
• Engage with our travel-loving community online
• Support marketing initiatives and campaigns

Employee Benefits:

• Business-funded familiarisation trips to our destinations
• Twice-yearly business-funded team fun event
• Quarterly business-funded team lunch
• Exclusive access to a range of offers from different companies/brands

What we offer:

• Join a passionate team in our Gloucester office
• Full-time position (slight flexibility on hours for the right person)
• Real growth potential - we promote from within
• Work with incredible travel content - your Instagram friends will be jealous
• Varied, interesting work - no two days are the same
• Make a real impact in a small, dynamic company

Ready for your next adventure?

If you're excited about becoming part of a team that creates magical travel experiences, we'd love to hear from you.