Trauma-Informed Tenancy Support Worker (3 Days/Week)

Target Housing Ltd; Rotherham; On-site; GBP 16,000 - 26,000; Full time

Benefits offered by this job

Generous annual leave

Blue Light Card access

Pension contribution

Westfield Health cover

Financial wellbeing support

Career progression opportunities

Job summary

Target Housing Ltd in Sheffield is seeking a compassionate Tenancy Support Worker to join our team on a maternity cover basis. You will support clients with complex needs, assist with moving in/out, rights under occupancy agreements, budgeting, and liaising with referral bodies.

Ideal candidates will have experience in housing/homelessness, trauma-informed practice, and a patient, person-centred approach. The role offers a permanent, full-time structure with a flexible mix of duties and strong

Qualifications

• An individual who embraces challenges enthusiastically.
• Understanding of Psychologically Informed Environments and Trauma-Informed Practice.
• Experience of supporting people with multiple complex needs.
• Experience of the housing/homelessness sector.
• Experience of providing a service to vulnerable groups.
• Experience of delivering supported housing services.
• Up to date knowledge of the Welfare Benefits System.

Responsibilities

• Assist clients when moving in, or out of Target Housing accommodation.
• Assess their financial circumstances, assisting clients to maximise their income and to manage their personal budgets.
• Act as clients' Tenancy Support Worker, offering advice and support.
• Support clients to understand their rights and responsibilities under their occupancy agreements.
• Monitor clients' handling of Target Housing property and consumption of gas and electricity.
• Monitor clients' compliance with their occupancy agreements and act to resolve non-compliance issues, informing line manager of serious breaches.
• Monitor occupancy to ensure that properties have not been abandoned or damaged and take prompt action when it happens to avoid unnecessary costs to Target Housing.
• Help clients with budgeting. Negotiate with other bodies on behalf of the client on the repayment of arrears such as rent owed to the LA Housing Department.
• Liaise with appropriate referral bodies to ensure that we are aware of relevant information, working closely with other support agencies.
• Attend properties as and when required.
• Keep all records in order that the value of the tenant support service can be audited and comply with confidential policy.
• Provide cover for absent colleagues as directed.
• Attend and participate in training sessions or activities as required.
• Participate in team meetings and supervision as required.
• Perform other duties as required in order to further aims of Target Housing within the Health and Safety requirements.
• Adhere to all Target Housing policies and procedures - in particular, our Equal Opportunities, Confidentiality and Health and Safety policies.
• Carry our other such duties as directed by Senior Management as appropriate to the aims of Target Housing.

Skills

Trauma-informed practice

Empathy

Experience with complex needs

Housing knowledge

Budgeting support

Benefits knowledge

Job description

Target Housing Ltd in Sheffield is seeking a compassionate Tenancy Support Worker to join our team on a maternity cover basis. You will support clients with complex needs, assist with moving in/out, rights under occupancy agreements, budgeting, and liaising with referral bodies.

Ideal candidates will have experience in housing/homelessness, trauma-informed practice, and a patient, person-centred approach. The role offers a permanent, full-time structure with a flexible mix of duties and strong