Trauma-Informed Support Worker—Homelessness Outreach

The Housing Network; West Midlands; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company pension

Health & wellbeing programme

On-site parking

Referral programme

Sick pay

Job summary

The Housing Network (THN) is recruiting a Support Worker to assist residents with complex needs in Coventry. You will deliver trauma-informed, 1:1 support, help residents access tenancy information and benefits, and build trust to create effective, outcome-focused support plans.

Role involves managing a caseload, safeguarding, and coordinating with multi-disciplinary teams to improve lives of highly vulnerable individuals and families experiencing homelessness.

Qualifications

• 1 year trauma-informed support preferred.
• Housing benefit support experience preferred.
• Driving Licence required.
• UK work authorisation required.

Responsibilities

• Provide strength-based, trauma-informed support and create outcome-focused plans.
• Deliver 1:1 support sessions, interventions and signposting to promote independence.
• Manage a caseload to ensure appropriate levels of support for residents.
• Help residents understand tenancy documents and benefits, feeding gaps into plans.
• Maintain safeguarding awareness and protect residents and staff.

Skills

Trauma-informed

Caseload management

Safeguarding

Signposting

Independence coaching

Education

Driving Licence

Job description

The Housing Network (THN) is recruiting a Support Worker to assist residents with complex needs in Coventry. You will deliver trauma-informed, 1:1 support, help residents access tenancy information and benefits, and build trust to create effective, outcome-focused support plans.

Role involves managing a caseload, safeguarding, and coordinating with multi-disciplinary teams to improve lives of highly vulnerable individuals and families experiencing homelessness.