Trauma-Informed Support Worker - Complex Needs (Homelessness)

The Housing Network; Coventry; On-site; GBP 17,000 - 29,000; Full time

Benefits offered by this job

Health & wellbeing programme

On-site parking

Blue Light Card

Referral programme

Sick pay

Company pension

31 days annual leave

Job summary

The Housing Network in Coventry is seeking a Support Worker (Complex Needs) to provide strength-based, trauma-informed support to residents and develop outcome-focused plans. You will run 1:1 sessions and help residents gain independence, while managing a caseload and assisting with tenancy documentation to support long-term housing stability.

You will also work to uphold safeguarding standards, supporting vulnerable adults and families facing homelessness, with shifts across 5 of 7 days and

Qualifications

• Experience providing trauma-informed support to vulnerable residents.
• Experience with housing support or homelessness services is preferred.

Responsibilities

• Provide strength-based and trauma-informed support, building trusting relationships with residents and creating meaningful, outcome-focused support plans.
• Conduct 1:1 support sessions, interventions and signposting to help residents gain independence.
• Manage a caseload to ensure residents receive appropriate support for their needs.
• Assist residents with tenancy documentation, benefits understanding and identify knowledge gaps for future engagement.
• Uphold safeguarding awareness and protection for individuals, residents, colleagues and the wider community.

Skills

Trauma-informed support

Caseload management

Education

Driving Licence (required)

Job description

The Housing Network in Coventry is seeking a Support Worker (Complex Needs) to provide strength-based, trauma-informed support to residents and develop outcome-focused plans. You will run 1:1 sessions and help residents gain independence, while managing a caseload and assisting with tenancy documentation to support long-term housing stability.

You will also work to uphold safeguarding standards, supporting vulnerable adults and families facing homelessness, with shifts across 5 of 7 days and