Trauma-Informed Complex Needs Support Worker

TipTopJob; Greater London; On-site; GBP 21,000 - 30,000; Full time

Job summary

TipTopJob in Greater London seeks a Housing Support Worker to manage a caseload of up to 10 clients, delivering person-centred, trauma-informed safety plans within a residential setting.

You will conduct risk/needs assessments, respond to referrals, and help residents access benefits and budgeting support while coordinating with multi-agency professionals. This temporary role covers approx. 2 months on a rotating early/late shift pattern.

Qualifications

• Experience of working with people who have experienced or been threatened with homelessness including those who live in temporary or insecure accommodation
• Case/key working experience, including working with people who have complex or troubling experiences and/or behaviours
• Ability to produce high quality, personalised support and safety plans that are reflective of the clients you are working with
• An understanding of how trauma and adversity have the potential to create re:occurring incidences of multiple disadvantage
• An awareness of the legislation that governs mental health services and the application of such legislation
• An understanding of the multiple issues that can lead to homelessness and how such experiences can impact on peoples willingness to then engage with services
• Ability to navigate across various specialties whilst working with multi:agency professionals, to create support and safety plans for clients
• Ability to spend time getting to know people and understand them, particularly when it seems that they are disinterested.
• Strong I.T skills including the use of Microsoft Office programmes and database recording systems

Responsibilities

• Hold a caseload of up to 10 key clients and conduct regular key working sessions resulting in Support Plans that are person:centred, trauma informed and enable progression
• Complete comprehensive risk and needs assessments
• Conduct skilled and sensitive support and safety plans with people who may be ambivalent about taking:up support and who may have had difficult experiences in the past
• Respond in a psychologically informed way to the challenges posed by complex needs in a residential setting
• Respond to all referrals within agreed timescales
• Make use of the service cluster by ensuring that residents who are readying/willing to move to step down are able to do so without the creation of unnecessary barriers
• Assist in the delivery, evaluation and development of the in:house recovery programme in partnership with the Recovery and Opportunities Coordinator
• Enable residents and other staff to identify the psychosocial factors that impact the use of coping mechanisms such as hospital presentations, substance use, aggression/conflict which may be no longer be helpful
• Work with residents to maximise benefit entitlements and secure project income through efficient rent collection and the minimisation of arrears and void loss
• Support individuals to address and/or challenge benefits sanctions/suspensions, including where benefits have not been awarded
• Work with those who have no recourse to public funds (NRPF) to secure an income and/or access services to meet their basic needs
• Support the development of independent budgeting skills where appropriate through the use of information and advice giving as well as looking at practical skills
• Ensure that all voids are prepared to an acceptable standard and re:let in a timely fashion in order to maximise income receivable from rents and charges
• Monitor, record, report and follow up all maintenance issues within the scheme
• Participate in housing management procedures, such as room checks, locality checks and Health and Safety checks

Skills

Case/key working

Risk assessment

Needs assessment

Safety planning

Trauma-informed practice

IT skills

Microsoft Office

Tools

Microsoft Office

Database recording systems

Job description

TipTopJob in Greater London seeks a Housing Support Worker to manage a caseload of up to 10 clients, delivering person-centred, trauma-informed safety plans within a residential setting.

You will conduct risk/needs assessments, respond to referrals, and help residents access benefits and budgeting support while coordinating with multi-agency professionals. This temporary role covers approx. 2 months on a rotating early/late shift pattern.