Trauma-Informed Refuge & Helpline Support Worker

VONNE (Voluntary Organisations' Network North East); North Tyneside; On-site; GBP 24,000 - 29,000; Full time

Job summary

VONNE (Voluntary Organisations' Network North East) is seeking a Refuge Support Worker in North Tyneside to deliver high-quality trauma-informed support to residents of a domestic abuse refuge and help line. The role will involve safeguarding, safety planning, risk assessments and co-ordinating with IDVA and outreach services to support individuals and families.

The post will oversee new admissions, manage the 24-hour helpline, and contribute to day-to-day refuge operations to ensure residents

Qualifications

• Trauma-informed support to individuals and families in a domestic abuse refuge.
• Oversee new admissions and operate the 24-hour helpline.
• Assist with daily refuge operations, safety planning and risk assessments.

Responsibilities

• Provide high-quality, trauma-informed support to residents.
• Oversee admissions and run the 24-hour distress/helpline for domestic abuse in North Tyneside.
• Assist with daily refuge operations, safety planning and risk assessments to meet individual needs.

Job description

VONNE (Voluntary Organisations' Network North East) is seeking a Refuge Support Worker in North Tyneside to deliver high-quality trauma-informed support to residents of a domestic abuse refuge and help line. The role will involve safeguarding, safety planning, risk assessments and co-ordinating with IDVA and outreach services to support individuals and families.

The post will oversee new admissions, manage the 24-hour helpline, and contribute to day-to-day refuge operations to ensure residents