Domestic Abuse Refuge Support Worker

Changing Lives; North Tyneside; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Maternity Leave 20w fully paid + up to

Paternity Leave 4w paid

Adoption same as Maternity Leave

25 Days Holiday

Wellbeing Days

Your Birthday & Bank Holidays off

Pension

Life Cover at X4 Salary

Private Health Insurance

Job summary

Changing Lives in North Tyneside is seeking a Refuge Support Worker to help deliver the Domestic Abuse Service refuge and helpline. You will provide trauma-informed support to residents, helping them feel safe and supported as they rebuild their lives.

The role involves assisting with daily refuge operations, safety planning, risk assessment and admissions, and coordinating the 24-hour helpline for those affected by domestic abuse within the Integrated model.

Qualifications

• Experience in domestic abuse support or refuge settings.
• Understanding of trauma-informed approaches.
• Commitment to helping individuals rebuild their lives.

Responsibilities

• Support delivery of the North Tyneside Integrated Domestic Abuse Service refuge and helpline.
• Provide high-quality, trauma-informed support to residents and families in refuge.
• Oversee new admissions and assist with daily refuge operations, safety planning and risk assessment.
• Operate the 24-hour helpline for anyone affected by domestic abuse in North Tyneside.

Skills

Trauma-informed support

Safeguarding

Team collaboration

Job description

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Domestic Abuse Refuge Support Worker

Reference: OCT20263292

Expiry date: 18:29, Thu, 5th Nov 2026

Location: North Tyneside

• Benefits: Maternity Leave 20w fully paid + up to 52w leave total.
• Paternity Leave 4w paid.
• Adoption same as Maternity Leave.
• 25 Days Holiday, +2 Wellbeing Days + your Birthday & Bank Holidays off.
• Pension, Life Cover at X4 Salary & Private Health Insurance

Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better.

Our services across the country help thousands of people each year who are experiencing a wide range of complicated challenges, including homelessness, drug and alcohol addiction, unemployment, involvement with the criminal justice system, sexual exploitation and domestic abuse. By focusing on their strengths, potential and opportunities, we support the people we work with to overcome their problems and live safe, successful, independent lives.

Our charity is powered by over 600 passionate colleagues who bring a diverse and inclusive environment for our colleagues to grow. We are proud to say that many have actual lived experience of the challenges faced by those we support. We are looking for committed and compassionate professionals to join our team, who share our enthusiasm for changing lives.

About the Service - Women and Children's Services

We run services and dedicated women’s centres for those who are at risk or struggling with challenging circumstances, including women in the criminal justice system and those with experience of trauma, selling sex or sexual exploitation.

We understand that women and girls have experiences which are different to men and can experience vulnerabilities that are specific to their gender. Childhood abuse and domestic abuse are common features in the lives of the women we support which impact on their health and wellbeing. Underpinning all our services is an in-depth understanding of trauma and a focus on recovery, resilience and community integration.

About the Job

The role of Refuge Support Worker will support the delivery of the North Tyneside Integrated Domestic Abuse Service refuge and helpline.

The post holder will provide high quality, trauma-informed support to individuals and families living in a domestic abuse refuge. The Day Support Worker ensures residents feel safe, empowered, and supported in rebuilding their lives, while assisting with daily refuge operations, safety planning, risk assessment and support to meet their individual needs.

This post also includes overseeing new admissions, and operating the 24-hour helpline for anyone affected by domestic abuse in North Tyneside. The helpline is available to people accessing all elements of the Integrated model including those people supported within dispersed accommodation and those supported by IDVA and Outreach Services.