Refuge Support Co-ordinator

Changing Lives; Newcastle upon Tyne; On-site; GBP 26,000 - 34,000; Full time

Job summary

Changing Lives in Newcastle is seeking a Refuge Support Co-ordinator to work with women and children in our 14-flat refuge. The role focuses on trauma-informed, client-centred care and requires strong compassion and resilience.

You will engage in line management, case management, and clinical supervision, covering Sundays and two weekday shifts, providing safe and empowering support to residents in refuge. The service operates 24 hours and aims to help residents achieve safety, independence and

Qualifications

• Experience in trauma-informed care and supporting women and children.
• Ability to work Sundays and two weekday shifts.
• Strong communication and teamwork in a refuge setting.

Responsibilities

• Provide safe, empowering care to women and children in refuge.
• Engage in regular line management, case management and clinical supervision.
• Cover Sunday and two weekday shifts to support residents.

Skills

Line management

Case management

Clinical supervision

Compassionate

Job description

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Refuge Support Co-ordinator

Reference: OCT20262707

Expiry date: 07:11, Fri, 23rd Oct 2026

Location: Newcastle

Benefits: Maternity Leave 20w fully paid + up to 52w leave total. Paternity Leave 4w paid. Adoption same as Maternity Leave. 25 Days Holiday, +2 Wellbeing Days + your Birthday & Bank Holidays off. Pension, Life Cover at X4 Salary & Private Health Insurance

Changing Lives is a nationwide charity helping people facing the most challenging of circumstances to make positive change - for good. We believe that everyone deserves a safe home, a rewarding job and a life free from addiction or abuse. We know that given the right support, anyone can change their life for the better.

Our services across the country help thousands of people each year who are experiencing a wide range of complicated challenges, including homelessness, drug and alcohol addiction, unemployment, involvement with the criminal justice system, sexual exploitation and domestic abuse. By focusing on their strengths, potential and opportunities, we support the people we work with to overcome their problems and live safe, successful, independent lives.

Our charity is powered by over 600 passionate colleagues who bring a diverse and inclusive environment for our colleagues to grow. We are proud to say that many have actual lived experience of the challenges faced by those we support. We are looking for committed and compassionate professionals to join our team, who share our enthusiasm for changing lives.

About the Service - Women and Children's Services

We run services and dedicated women's centres for those who are at risk or struggling with challenging circumstances, including women in the criminal justice system and those with experience of trauma, selling sex or sexual exploitation.

We understand that women and girls have experiences which are different to men and can experience vulnerabilities that are specific to their gender. Childhood abuse and domestic abuse are common features in the lives of the women we support which impact on their health and wellbeing. Underpinning all our services is an in-depth understanding of trauma and a focus on recovery, resilience and community integration.

About the Job

We have a really exciting and rewarding opportunity available for the right person. We are looking for a dynamic, enthusiastic, compassionate and driven person to work alongside our other team members in our purpose built 14-flat Women and Children's refuge.

We provide safe, supportive and empowering care to women and children who are fleeing domestic abuse. The life changing work our support workers offer is best summed up in a comment from one of the women who moved-on from our supported accommodation

"From the moment we arrived, we were welcomed with warmth, kindness, and a genuine sense of care. The staff members at the refuge made us feel supported during one of the most challenging times in our lives. Because of this incredible support, we have been able to grow, learn, and move forward in ways we never thought possible".

We are a trauma-led. client centred service, understanding the person we are supporting, their individual needs and offering safety, compassion and non-judgement is essential. The successful candidate will receive regular line management, case management and clinical supervision. We are a 24-hour service, this position is to cover a Sunday and two week day shifts, engaging in support for the women and children and to support activities for those in refuge.

Please see attached JD for full break down of duties.

Due to the nature of the role FEMALES ONLY to apply