Trauma-Informed Housing Support Worker

Riverside Group; Manchester; Hybride; GBP 25 000 - 31 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Generous pension

25 days holidays

Learning & development

Technology benefits

Résumé du poste

Riverside Group in Manchester is recruiting a Support Worker to provide housing related support to people experiencing homelessness and complex needs at Wilson Carlile House in Ardwick. You will connect clients with employability coaches and other services, help them manage money, and complete risk assessments.

The role involves flexible hours, a 37.5 hour week on a 6 week rolling rota, and delivering practical day-to-day support to move people towards independence.

Qualifications

• Experience of working with vulnerable people
• Experience of delivering structured support and risk management
• To be a team player with a caring and empathetic nature with a resilient, can-do attitude, able to work as part of a team
• An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working.

Responsabilités

• Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate.
• Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances.
• Engaging customers to meet agreed outcomes and develop life skills.
• Assisting customers with day-to-day support and tenancy-related matters.
• Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities.
• Signposting customers to appropriate external support services, including interventions such as food banks and other community resources.
• Facilitate the referral process into the service and assess potential new customers.
• Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support.
• Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
• Clean and prepare rooms as appropriate.
• Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
• Develop and maintain local partnerships to provide a holistic range of support for customers.
• Carry out day-to-day administration and operational duties.
• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours.
• You will be required to travel to different properties within the defined area as and when required.
• Use the Lone Worker system as and when necessary.
• Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
• Deliver your role in line with Riverside company values – “Our Riverside Way”.
• Participate in team meetings, attend regular supervisions and reflecting practice sessions.
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely.

Connaissances

Vulnerable people

Structured support

Risk management

Team player

Lived experience

Flexible hours

Description du poste

Riverside Group in Manchester is recruiting a Support Worker to provide housing related support to people experiencing homelessness and complex needs at Wilson Carlile House in Ardwick. You will connect clients with employability coaches and other services, help them manage money, and complete risk assessments.

The role involves flexible hours, a 37.5 hour week on a 6 week rolling rota, and delivering practical day-to-day support to move people towards independence.