Trauma-Informed Housing Support Specialist

Riverside-12e5e24d; Manchester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Competitive pay

Generous pension

25 days holidays + bank holidays

Learning and development

Technology benefits

Job summary

Riverside is seeking a dedicated Support Worker for our services at Wilson Carlile House, Ardwick, Greater Manchester. You will assist residents experiencing homelessness and complex needs by providing housing-related support, connecting them to employability coaches, managing finances, benefits and move-on planning.

The role requires resilience, empathy and the ability to work as part of a team in a 6-week rolling rota with 37.5 hours per week.

Qualifications

• Experience of working with vulnerable people.
• Experience delivering structured support and risk management.
• Be a team player with a caring, empathetic nature with a resilient, can-do attitude.
• Understanding of supporting vulnerable people – this could include having lived experience of homelessness or drug or alcohol addiction.
• Ability to work flexible hours including lone working.

Responsibilities

• Lead on co-producing bespoke support and move-on plans with key stakeholders where appropriate.
• Organise and carry out regular planned reviews of support and risk plans.
• Engage customers to meet agreed outcomes and develop life skills.
• Assist customers with day-to-day support and tenancy-related matters.
• Identify and promote opportunities for employment, education and training and support customers to remove barriers to accessing these opportunities.
• Signpost customers to external support services and resources.
• Support customers to be ‘tenancy ready’ and financially independent.
• Record and maintain accurate customer information on the local or appropriate digital platform.

Skills

Vulnerable people experience

Structured support

Risk management

Team player

Flexible hours

Homelessness experience

Job description

Riverside is seeking a dedicated Support Worker for our services at Wilson Carlile House, Ardwick, Greater Manchester. You will assist residents experiencing homelessness and complex needs by providing housing-related support, connecting them to employability coaches, managing finances, benefits and move-on planning.

The role requires resilience, empathy and the ability to work as part of a team in a 6-week rolling rota with 37.5 hours per week.