Trauma‑Informed Domestic Abuse Caseworker

Safety Wellbeing And Challenging Abuse; England; On-site; GBP 25,000 - 38,000; Full time

Job summary

SWACA is seeking a dedicated practitioner to provide direct support to victims/survivors of domestic abuse. You will conduct needs and risk assessments, develop safety plans, and manage casework ensuring trauma-informed responses.

The role includes night/evening/weekend work, safeguarding considerations, and collaboration with partner agencies to secure tailored support. You will maintain case notes, produce reports for safeguarding and MARAC, and support staff through induction and supervision,

Qualifications

• Excellent listening skills and the ability to engage with diverse backgrounds.
• Ability to work as part of a team and use own initiative.
• Accurate data collection, recording, monitoring and IT literacy.
• Competent report writing including court and MARAC information.
• Ability to manage a busy, complex caseload.

Responsibilities

• Provide direct support and conduct full needs and risk assessments with victims/survivors.
• Operate a helpline and oversee case management with trauma-informed practice.
• Conduct safety planning and refer to appropriate multi-agency services.
• Attend multi-agency meetings and advise external agencies as needed.
• Advise service users on rights and options, develop person-centred plans.
• Maintain confidential case notes and complete reports (safeguarding, court, etc.).
• Ensure adherence to GDPR and professional boundaries; support staff and volunteers.

Skills

Excellent listening

Teamwork

Caseload management

Data recording/IT literacy

Report writing

Education

Relevant qualification in domestic abuse/criminal justice/law/social work/child development/substance misuse

Job description

SWACA is seeking a dedicated practitioner to provide direct support to victims/survivors of domestic abuse. You will conduct needs and risk assessments, develop safety plans, and manage casework ensuring trauma-informed responses.

The role includes night/evening/weekend work, safeguarding considerations, and collaboration with partner agencies to secure tailored support. You will maintain case notes, produce reports for safeguarding and MARAC, and support staff through induction and supervision,