Transport Support Operator

Fowler Welch; Bath; On-site; GBP 21,000 - 27,000; Full time

Job summary

Fowler Welch in Bath is seeking a Transport Support Operator to join our Chilled & Fresh division. You will debrief drivers, check timesheets, manage PODs, and handle despatch notes, ETAs, and daily spreadsheets. You will use the Transport Management System (TMS) and office tools to support efficient delivery operations.

The role requires accuracy, strong communication, and the ability to work under pressure while meeting deadlines as part of a collaborative team.

Qualifications

• Previous experience in a similar role.
• Attention to detail/ accuracy.
• Excellent communication skills to deliver accurate information.
• Able to work efficiently and accurately under pressure.
• Effectively prioritise work load to meet deadlines.
• Computer literate, MS Office applications.

Responsibilities

• Debriefing drivers.
• Check timesheets and PODs.
• Scan and store PODs in document management system.
• Prepare drivers' wallets and issue delivery notes.
• Print despatch notes and replenish despatch paper.
• Answer the telephone and assist enquiries.
• Download drivers' cards / tachographs.
• Communicate ETAs to Customer Services.
• Update spreadsheets (run summaries, etc).
• Depart loads using TMS.
• Ensure uplifts are despatched in correct loads.

Skills

Previous experience in a similar role.

Attention to detail

Excellent communication

Work under pressure

Prioritise workload

MS Office (PowerPoint/Word/Excel)

Team player

Communication at correct level

Tools

Transport Management System (TMS)

Job description

As part of our, Chilled & Fresh division, we have an exciting opportunity to join the team as a Transport Support Operator, Key Duties of a Transport Support Operator:

• Correctly debriefing drivers.
• Checking all timesheets for correct completion and ensuring all PODs are returned completed correctly.
• Scanning and storing PODs using Culina's document management system.
• Preparing drivers' wallets and issuing delivery notes in drop sequence plus any other relevant delivery information.
• Printing all despatch notes and replenishing despatch paper as required.
• Answering the telephone and assisting with any enquiries.
• Downloading drivers' cards / tachographs.
• Ensuring all estimated time of arrivals (ETAs) are communicated to Customer Services.
• Consistently updating all spreadsheets including, but not limited to; change-overs, run summaries and trailer check sheets.
• Departing loads using Transport Management System (TMS).
• Ensuring all uplifts are despatched in correct loads.

Job requirements

• Previous experience in a similar role.
• Attention to detail/ accuracy.
• Excellent communication skills in order to deliver accurate information.
• Able to work efficiently and accurately under pressure.
• Effectively prioritise work load in order to meet set deadlines.
• Computer literate, particularly MS Office applications i.e. PowerPoint, Word, Excel or equivalent.
• Able to work as part of a team or individually.
• Able to work effectively and communicate to the correct level.