Transport Operator

Serve Talent; Shoeburyness; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

20 days holiday plus bank holidays per

Bonus potential up to £3,000

Job summary

Serve Talent is seeking a Transport Operator to provide day-to-day administrative and operational support within the Transport department in Shoeburyness. The role focuses on keeping compliance documents, vehicle records, and cost data accurate, while communicating effectively with customers and drivers to keep delivery plans on track.

Responsibilities include managing PCNs, road tax payments, and maintaining electronic vehicle service files.

Qualifications

• Previous experience in transport or administrative environment.
• Strong organisational skills to manage multiple priorities.
• Good attention to detail in records and documentation.
• Confident communication with customers and drivers.

Responsibilities

• Provide day-to-day administrative and operational support to Transport department.
• Manage PCNs and road tax (VED) payments, renewals on time.
• Scan and save electronic vehicle service files with auditable trails.
• Update workshop cost sheets in Excel with tolls and fuel data for the previous week.
• Monitor fuel and AdBlue usage and raise any concerns with the manager.
• Advise customers and drivers of delays, issues or changes to the delivery plan.
• Check PODs for completeness and route to Operations Manager when needed.

Skills

Transport experience

Organisational skills

Attention to detail

Communication skills

Time management

Tools

Excel

Job description

Transport Operator

Job Type: Full Time, Permanent
Location: Shoeburyness, Southend-On-Sea
Working Hours: Monday - Friday, 09:00 - 18:00 (1-hour lunch)
Salary: £580 per week (£30,000 per annum) + bonus potential of up to £3,000

Benefits

• 20 days holiday plus bank holidays per year.
• Bonus potential of up to £3,000.
• Opportunity to join an established transport operation.

The Role - Transport Operator

To provide day-to-day administrative and operational support to the Transport department, keeping compliance documentation, vehicle records and cost data accurate and up to date, and communicating effective with the customer and drivers so that the delivery plan runs smoothly.

Transport Administration & Compliance - Transport Operator

You will manage all received Penalty Charge Notices (PCNs), ensuring they are logged, processed and paid or challenged within the required timescales. You will also manage and process road tax (VED) payments for the fleet, ensuring renewals are completed on time.

You will scan and save electronic vehicle service files to the relevant vehicle folders on Microsoft OneDrive, maintaining an accurate, auditable trail for each vehicle. You will also update and maintain workshop cost forms in Excel and input data into the Cost Sheets, including tolls and fuel amounts, for the previous week's work.

You will monitor fuel and AdBlue usage figures for inconsistencies and raise any concerns with your manager.

Customer & Driver Communication - Transport Operator

You will advise ICL via email of any delays, issues or changes to the provided delivery plan, keeping a clear record of what has been agreed and with whom.

You will check in with drivers who are loading/unloading and advise the customer of new ETAs throughout the day once finished. You will also provide driver updates to customers as and when requested and send an afternoon update to North & South ICL contacts on driver progress.

You will scan and send PODs (Proof of Deliveries) to customers for the previous week, check that PODs have been completed correctly and advise Operations Manager where they have not been.

Operations & Organisation - Transport Operator

You will act as a point of contact for day-to-day operational transport queries, escalating to the Operations Manager where necessary. You will liaise with customers to help resolve queries or issues as they arise and ensure paperwork is filed accurately and in a timely manner.

You will manage priorities effectively to meet deadlines and work with a self-motivated, "can do" approach to achieving requirements and targets.

About the Company - Transport Operator

You will be joining an established transport operation, providing day-to-day administrative and operational support to the Transport department.

The role will involve communicating effectively with customers and drivers, maintaining accurate records and supporting the smooth running of the delivery plan.

Essential Skills and Experience - Transport Operator

• Previous experience within a transport or administrative environment would be beneficial.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Good attention to detail, particularly when maintaining records and documentation.
• Confident communication skills, with the ability to liaise effectively with customers and drivers.
• Self-motivated and able to manage your own time effectively.