Transport Support Operator

Fowler Welch; Bradley Stoke; On-site; GBP 22,000 - 30,000; Full time

Job summary

Fowler Welch in the United Kingdom (Chilled & Fresh division) is seeking a Transport Support Operator to help keep deliveries accurate and on time. You will debrief drivers, verify timesheets, collect PODs, and issue delivery notes in the correct sequence.

You will scan PODs, print despatch notes, answer queries, update spreadsheets, and coordinate with Customer Services. The role requires attention to detail, clear communication, teamwork, and the ability to work under pressure.

Qualifications

• Experience in a similar transport or logistics role.
• Strong attention to detail and accuracy.
• Excellent communication to relay information clearly.

Responsibilities

• Debrief drivers accurately and promptly.
• Check timesheets for correct completion and ensure PODs are returned correctly.
• Scan and store PODs using Culina's document management system.
• Prepare drivers' wallets and issue delivery notes in drop sequence.
• Print all despatch notes and replenish despatch paper as required.
• Answer the telephone and assist with enquiries.
• Download drivers' cards/tachographs.
• Communicate ETAs to Customer Services.
• Update spreadsheets (change-overs, run summaries, trailer check sheets).
• Depart loads using Transport Management System (TMS).
• Ensure uplifts are despatched in correct loads.

Skills

Attention to detail

Communication skills

Prioritisation

Teamwork

Under pressure

Tools

MS Office

PowerPoint

Word

Excel

Job description

As part of our, Chilled & Fresh division, we have an exciting opportunity to join the team as a Transport Support Operator, Key Duties of a Transport Support Operator:

• Correctly debriefing drivers.
• Checking all timesheets for correct completion and ensuring all PODs are returned completed correctly.
• Scanning and storing PODs using Culina's document management system.
• Preparing drivers' wallets and issuing delivery notes in drop sequence plus any other relevant delivery information.
• Printing all despatch notes and replenishing despatch paper as required.
• Answering the telephone and assisting with any enquiries.
• Downloading drivers' cards / tachographs.
• Ensuring all estimated time of arrivals (ETAs) are communicated to Customer Services.
• Consistently updating all spreadsheets including, but not limited to; change-overs, run summaries and trailer check sheets.
• Departing loads using Transport Management System (TMS).
• Ensuring all uplifts are despatched in correct loads.

Job requirements

• Previous experience in a similar role.
• Attention to detail/ accuracy.
• Excellent communication skills in order to deliver accurate information.
• Able to work efficiently and accurately under pressure.
• Effectively prioritise work load in order to meet set deadlines.
• Computer literate, particularly MS Office applications i.e. PowerPoint, Word, Excel or equivalent.
• Able to work as part of a team or individually.
• Able to work effectively and communicate to the correct level.