Transport Service Coordinator

Veolia | UK; Canterbury; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced pension scheme

Free physiotherapy service

Discounts on groceries and retailers

Health and wellbeing resources

Job summary

Veolia in the United Kingdom is seeking a Service Coordinator on a 12-month fixed-term contract in Canterbury. This full-time role (40 hours/week) includes occasional Saturdays on a rota and bank holidays paid in addition to the base salary of £30,121.07 per year.

You will proactively communicate with customers, provide driver updates, and support on-site safety and regulatory compliance while fostering a culture of excellent customer service.

Qualifications

• Full Car Driving Licence
• Good communication skills communicating with people of all levels specifically including drivers and frontline employees
• Ability to organise a busy workload and operate at a fast pace Working with a quality management system

Responsibilities

• Proactively communicate with customers.
• Provide status updates and maintain contact with drivers throughout the day.
• Be the face to face contact with our drivers on a daily basis, supporting drivers to act on issues identified on the rounds which may include reporting all safety concerns or container damage via close call reporting and encouraging 'stop the job' if it is deemed unsafe to continue in line with company operating procedures and processes.
• Create a customer excellence approach & culture.
• React to and manage customer queries and complaints.
• Implement service practices that meet the customers' needs.
• Maintain a "zero harm" safety culture within depots.
• Ensure service delivery, in line with customer expectations.
• Engage with interested stakeholders including the wider Veolia team or Management team.
• Ensure Veolia legal compliance on site - WTD and transport compliance.
• Provide clear, transparent and accurate reporting of daily debriefing.
• Lead, manage and develop all direct reports Communicate matters of business interest and importance to Drivers.

Skills

Full Car Driving Licence

Good communication skills

Ability to organise a busy workload

Job description

Veolia in the United Kingdom is seeking a Service Coordinator on a 12-month fixed-term contract in Canterbury. This full-time role (40 hours/week) includes occasional Saturdays on a rota and bank holidays paid in addition to the base salary of £30,121.07 per year.

You will proactively communicate with customers, provide driver updates, and support on-site safety and regulatory compliance while fostering a culture of excellent customer service.