Transport Operations Coordinator

AO RETAIL LIMITED; Crawley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

24 days holiday

At least 5% contribution pension

Healthcare Cashback Scheme

Enhanced Maternity/Paternity/Adoption

Expression of wish service

Share-save Scheme

Job summary

AO Retail Limited is seeking a Transport Administrator to support the central routing team and Self-Employed Drivers, ensuring deliveries stay on schedule and compliance with transport legislation.

You'll handle driver queries, maintain reports, and assist with KPI performance while ensuring licences and time records are accurate. The role emphasizes effective communication and proficient Excel/MS Office skills.

Qualifications

• Understanding of transport legislation and logistics operation.
• Able to remain calm and focused under pressure.
• Able to solve problems independently and with confidence.
• Able to communicate effectively especially via email and phone.
• PC literate including Microsoft packages with Excel at intermediate or advanced level.

Responsibilities

• Act as the first point of contact for all Driver queries throughout the day.
• Ensure that all deliveries remain on schedule and support with resolving any issues.
• Record any vehicle defects and ensure that no vehicles classed as 'off-the-road' are being used.
• Ensure all vehicles are loaded efficiently, within legal and safety guidelines.
• Allocate routes to our drivers for the following day.
• Update daily reports for the Depot and log any issues.
• Complete licence checks for new Self‑Employed Drivers.
• Order Depot supplies when required.
• Issue and report any lost or stolen fuel cards.
• Raising purchase order's when required.
• Accurate recording of depot time sheets for all employees.
• Support with performance on agreed KPI's

Skills

Transport legislation knowledge

Calm under pressure

Effective communication

Problem solving

Tools

Excel

MS Office

Job description

AO Retail Limited is seeking a Transport Administrator to support the central routing team and Self-Employed Drivers, ensuring deliveries stay on schedule and compliance with transport legislation.

You'll handle driver queries, maintain reports, and assist with KPI performance while ensuring licences and time records are accurate. The role emphasizes effective communication and proficient Excel/MS Office skills.