Transport & Logistics Assistant

Heart Of Kent Hospice; Aylesford; On-site; GBP 23,000 - 28,000; Part time

Job summary

Hokh is seeking a part-time Transport & Logistics Assistant to join its Retail Team. The role blends driving, logistics, warehouse tasks and customer service to move donated goods and stock safely across our retail network.

Reporting to the Transport Logistics Manager, you will support shops, donors, customers and volunteers while handling stock movements and records with digital tools. DBS check will be required.

Qualifications

• Experience in transport, logistics or warehouse roles is preferred.
• Excellent customer service and communication skills.
• Comfortable using digital systems to record information.

Responsibilities

• Safely drive Hospice vehicles and carry out basic vehicle checks.
• Collect and deliver donated goods and furniture across the network.
• Load, unload and move stock with safe manual handling.
• Support warehouse operations, sorting and distributing stock to shops.
• Provide excellent customer service and represent the Hospice positively.
• Record collections, deliveries and stock movements in digital systems.
• Follow health and safety and data protection procedures.

Skills

Driving duties

Customer service

Logistics coordination

Warehouse operations

Digital record keeping

Health & Safety

Teamwork

Communication

Tools

Digital systems

Smartphone / Tablet

Job description

Job Title: Transport & Logistics Assistant

Hours: Part Time 28 hours per week Monday to Friday

Salary: £25,066 per annum FTE (pro rata for hours worked)

About the Role

We're looking for a reliable, customer-focused Transport & Logistics Assistant to join our Retail Team. This is a hands-on role combining driving, logistics, warehouse operations and customer service. You'll play a vital part in ensuring donated goods, furniture and shop stock are moved safely and efficiently across our growing retail network.

As one of the Hospice's most visible ambassadors, you will often be the first person donors meet in their own homes. Your professionalism, care and positive attitude will help create an excellent experience that encourages ongoing support for the Hospice.

Reporting to the Transport Logistics Manager, you will work as part of a small transport and warehouse team, supporting our shops, donors, customers, colleagues and volunteers.

Key Responsbilities

• Safely drive Hospice vehicles and carry out routine vehicle safety checks.
• Collect and deliver donated goods and furniture across our retail network.
• Load, unload and move stock safely, including regular manual handling and heavy lifting.
• Support warehouse operations, including sorting, picking and distributing stock to shops.
• Provide excellent customer service and act as a positive ambassador for the Hospice.
• Accurately record collections, deliveries and stock movements using digital systems.
• Follow Health & Safety, safeguarding and data protection procedures at all times.

What We're Looking For

We're seeking a practical, hardworking and dependable individual who enjoys working as part of a team and takes pride in delivering excellent service.

Essential Requirements

• Full UK driving licence suitable for driving Hospice fleet vehicles, including Luton-style vans, and willingness to undertake licence checks.
• Ability to undertake regular heavy lifting and moving of furniture and donated goods.
• Comfortable working outdoors and in warehouse environments throughout the year.
• Excellent customer service and communication skills.
• Experience dealing with members of the public face to face and over the phone.
• Ability to follow schedules, routes and procedures accurately.
• Confidence using a smartphone or tablet to record information.
• Flexibility to work across Hospice sites according to business needs.

Desirable Experience

• Driving large vans or commercial vehicles.
• Delivery, removals, transport, warehouse or logistics experience.
• Manual handling training.
• Knowledge of furniture fire safety labelling requirements.
• Charity retail experience.
• Experience working with volunteers.

About You

You’ll be someone who:

• Takes ownership and responsibility for their work.
• Treats everyone with kindness, respect and professionalism.
• Enjoys problem solving and finding ways to improve processes.
• Is reliable, punctual and well organised.
• Works effectively both independently and as part of a team.
• Understands the importance of health and safety.
• Wants to contribute to a cause that makes a real difference in the local community.

A Standard DBS Check will be required if you are successfully appointed.

Contact details: [e-mail] Tel: [phone]

We are proud to be a Forces Family Friendly employer and hold the Bronze Award within the Armed Forces Covenant Employer Recognition Scheme. We warmly welcome applications from ex‑Armed Forces personnel, reservists, veterans, and military spouses or partners.

We are committed to promoting equality, diversity, and inclusive practice across both employment and patient care. As a Disability Confident Leader, we encourage applications from people living with disabilities and are dedicated to providing reasonable adjustments to support colleagues to thrive in their roles.