Transport Customer Service Specialist

The Best Connection; Hatfield; On-site; GBP 20,000 - 26,000; Full time

Job summary

The Best Connection in Hatfield is seeking a Transport Customer Service representative to join on a day shift. You will support admin tasks within transport and handle calls from customers to ensure smooth shipments.

Key requirements include transport admin experience and a call centre background, strong communication, multitasking, and the ability to work under pressure in a busy environment. Hours vary from 6am to 7pm with 5 shifts over 7.

Qualifications

• Must have transport admin experience background
• Must have call centre background
• Excellent verbal communication and active listening skills
• Strong multitasking and time management abilities
• Ability to work under pressure in a busy environment
• Previous customer service or call centre experience preferred

Responsibilities

• Handle volume of inbound and outbound customer calls in a professional and timely manner
• Log, track, and update customer interactions using a ticketing system
• Manage multiple customer queries simultaneously while maintaining accuracy and quality
• Prioritise and escal…
• Provide clear and accurate information regarding shipments
• Maintain detailed and up-to-date customer records

Skills

Transport admin experience

Call centre experience

Customer service

Verbal communication

Multitasking

Time management

Attention to detail

Problem solving

Job description

The Best Connection in Hatfield is seeking a Transport Customer Service representative to join on a day shift. You will support admin tasks within transport and handle calls from customers to ensure smooth shipments.

Key requirements include transport admin experience and a call centre background, strong communication, multitasking, and the ability to work under pressure in a busy environment. Hours vary from 6am to 7pm with 5 shifts over 7.