Transport Coordinator (12 months FTC)

COX AUTOMOTIVE RETAIL SOLUTIONS LIMITED; Sutton Coldfield; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Administrative Support professional to join their Transport Team. This role is crucial in ensuring the smooth operation of vehicle collections and deliveries, maintaining high standards of customer service and efficiency. You'll be responsible for coordinating with transport companies, managing customer queries, and producing performance reports. If you thrive in a fast-paced environment and possess excellent organizational and communication skills, this opportunity is perfect for you to make a significant impact within a dynamic team.

Qualifications

• Strong customer service skills and excellent communication are essential.
• Organizational abilities to work under pressure and meet deadlines.

Responsibilities

• Provide administrative support to the Transport Team ensuring customer service excellence.
• Coordinate collections and deliveries, maintaining accurate records.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Administration Skills

Geographical Knowledge

Job description

The Transport Team are a core part of the Manheim Inspection Services delivery agreement. The team arrange and complete a variety of specialist movements on behalf of our customers, with a minimum of 300 jobs per week.

Your role will be to support the Transport Team by providing accurate and timely administrative support, ensuring records and administration is kept in line with Standard Operating Practices and maintain customer service excellence at all times.

Scope of Role:

Assist with general administration duties within the transport department to ensure the collections and deliveries of vehicles are within customer specified SLA’s.

• Co-ordinating collections with transport companies.
• Co-ordinating collections on behalf of internal & external customers.
• Collate and send daily reports to internal & external customers.
• Liaise with field inspectors/scheduling, giving them up-to-date information and guidance on delivery and collection details where necessary.
• Deal with customer queries in a polite and efficient manner.
• Ensuring all customer contact details and diary notes are updated correctly.
• Liaising with the appraisal management team to help resolve customer queries.
• Chasing delivery times and contacting end destinations to ensure jobs are completed within SLA’s.
• Provide accurate information to other departments and the management team upon request.
• Work closely with subcontractors, internal resources, and other departments to ensure collections run to schedule.
• Produce reports to monitor performance.
• Liaise with subcontractors to ensure service levels are maintained.
• Ensure all information regarding collection and delivery locations is accurate.

Objectives for Role:

To book movements within 24 hours for delivery within the agreed SLA’s and in line with the Average transport cost KPI.
To minimise Transport Fault aborts to 3% of all MIS aborts.
To ensure all queries, aborts, and changes are actioned within a reasonable time frame.
To continue to develop internal processes to increase team efficiency.

Skills, Knowledge and Experience:

• Strong customer service skills and telephone manner.
• Excellent communication skills both verbal and written.
• Organised with the ability to work to tight deadlines and under pressure.
• Excellent administration skills.
• Flexible and able to adapt to change quickly.
• Able to follow instructions and work using your own initiative.
• Good geographical knowledge.