Transport Coordinator

Leicester Bus Partnership; Sulgrave; On-site; GBP 24,000 - 31,000; Full time

Benefits offered by this job

Flexible working

Local Government Pension Scheme

Relocation assistance where applicable

Job summary

Leicester City Council is seeking an organised Transport Co-ordinator to arrange and co-ordinate transport services in a fast-paced environment. You will monitor daily operations, liaise with schools, day centres and carers, and ensure service levels are met while maintaining confidentiality and data protection.

You will register new persons, provide information to stakeholders, and contribute to timely, accurate reporting using MS Excel. A flexible, team-oriented approach is essential.

Qualifications

• Good customer service skills and ability to liaise with internal and external clients.
• Proficient IT skills and experience with database updates.
• Experience with MS Excel for statistics and reporting.
• Awareness of data protection and confidentiality requirements.

Responsibilities

• Take bookings and handle queries from providers, persons in need, families and carers.
• Register new persons and communicate with stakeholders with timely information.
• Investigate complaints and prepare responses and reports for seniors.
• Prepare, collate and distribute information to relevant stakeholders.

Skills

Customer service

IT skills

MS Excel

Data protection

Independence

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Full Time / 37 Hours Per Week / Permanent

We are looking for an organised Transport Co-ordinator who can work in a fast-paced environment with a positive outlook to arrange and co-ordinate transport services, using initiative, enabling to deal with urgently needed transport requests and low-level complaints in a fast-moving environment. You’ll be responsible for the daily running, monitoring and changes of the transport service. With your great professional telephone manner, you’ll liaise with internal, external suppliers, schools, day centres, person in need, carers, families, and specialist schools, ensuring service levels are achieved and maintained, in conjunction with other departments.

Your working pattern for this post is on a rota between 06:45am and 17:30pm (up to 1 hour lunch dependant on shift)

What you’ll be doing

With good customer service skills, you’ll take bookings, handle queries from providers or person/families/carers and deal with all in an equal, professional, and tactful manner. With competent decision making and proficient IT skills you’ll have expertise in MS Excel to compile & maintain statistics in order to record information and accurately produce reports when necessary. On occasions, you’ll be required to investigate complaints and writing up responses and reports, escalating when necessary to Seniors or other internal agents. When registering a new person, you’ll ensure they meet the pre-set agreed criteria, send out information & standard letters to prospective persons in need and various relevant groups and maintain records. You will prepare, collate, and distribute information to relevant stakeholders in a timely and accurate manner working with the other Transport Coordinators on the team to complete these tasks.

What you’ll need

You will be able to work both independently and as part of a team, to ensure that transport services are carried out to the correct times and standards. You will be customer focused, to tactfully liaise with internal and external clients, to ensure smooth running of the service, whilst having excellent IT skills to update databases whilst always maintaining confidentiality and data protection.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate. For an illustrative value of your benefits package, take a look at our benefits calculator.

We’re committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page.