Transport Coordination Officer

Durham County Council; North East; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Attractive salaries

27 days leave (rising to 32)

Local Government Pension Scheme

Hybrid working

Job summary

Durham County Council is seeking two Transport Coordination Officers to manage the day-to-day delivery of our transport service, balancing volunteer driver service and taxi provision to ensure safe and efficient journeys.

One full-time post (37 hours per week) and one part-time post (25 hours per week) are available. You will coordinate requests, allocate journeys, monitor operations and support performance and budget monitoring within the service.

Qualifications

• NVQ Level 3/4 or equivalent experience in a relevant field.
• Experience in a busy administrative or coordination role.
• Experience dealing with members of the public and handling queries.

Responsibilities

• Receiving, assessing and prioritising transport requests to determine appropriate delivery solutions.
• Allocating journeys to volunteer drivers and arranging taxi provision where required.
• Monitoring day-to-day operations and responding to changes, cancellations and service issues.
• Resolving routine and some complex issues, escalating where appropriate.
• Maintaining effective communication with service users, volunteer drivers, providers and internal stakeholders.
• Supporting the volunteer driver service and maintaining accurate records using ICT systems.

Skills

Coordination

Administrative experience

Customer service

Education

NVQ Level 3/4 or equivalent experience

Tools

ICT systems

Job description

We're looking for two Transport Coordination Officers to join our busy and dedicated team.

In this role, you'll coordinate and manage the day-to-day delivery of our transport service, balancing volunteer driver service and taxi provision to ensure journeys are delivered safely and efficiently to contribute to an effective service delivery.

There are two Transport Coordination Officer opportunities available within the service, one full-time post (37 hours per week) and one part-time post (25 hours per week).

WHAT IS INVOLVED?

Key responsibilities include:

• Receiving, assessing and prioritising transport requests to determine appropriate delivery solutions.
• Allocating journeys to volunteer drivers and arranging taxi provision where required.
• Monitoring day-to-day operations and responding to changes, cancellations and service issues.
• Resolving routine and some complex issues, escalating where appropriate.
• Maintaining effective communication with service users, volunteer drivers, providers and internal stakeholders.
• Supporting the volunteer driver service and maintaining accurate records using ICT systems.

You will also support service performance and budget monitoring, ensure compliance with safeguarding, health and safety and data protection requirements, and contribute to the ongoing development of processes and procedures within the service.

We encourage you to contact Karen Staines (IPT Contracts and Monitoring Manager) via email at [e-mail] to arrange an informal discussion about the role.

WHAT WILL I NEED?

As a Transport Coordination Officer, you will have:

• NVQ Level 3/4 or equivalent experience in a relevant field
• Experience of working in a busy administrative or coordination roles
• Experience of dealing with members of the public and handling queries

Please refer to the attached Person Specification for the full criteria.

INTERVIEWS

Interviews will be held week commencing 5th October 2026.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

• Attractive salaries
• Generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service)
• Membership of the excellent contributory career average Local Government Pension Scheme
• A range of flexible working arrangements including hybrid working (home and office) where applicable

Explore the full range of rewards and benefits on our website

Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.

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