SEN Transport Coordinator

Civic Recruitment Limited; Sidcup; On-site; GBP 26,000 - 38,000; Full time

Job summary

Civic Recruitment Limited is recruiting for an Operations Coordinator in Sidcup to oversee daily SEN transport operations. You will coordinate schedules, liaise with councils, parents, and drivers, and ensure timely, safe services for vulnerable passengers.

Role emphasizes strong IT literacy, communication, and adherence to transport regulations. The position is based in Sidcup with standard transport operations hours.

Qualifications

• Experience in transport operations or logistics.
• Excellent written and verbal communication skills.
• Strong IT literacy, including Excel and transport booking systems.
• Ability to multitask, remain calm under pressure, and solve problems quickly.
• Punctual, reliable, and organized.
• Knowledge of SEN transport, local authority contracts, and PATS/safeguarding awareness.
• Experience with cab firms, school routes, or minibus fleets.

Responsibilities

• Oversee SEN transport scheduling and logistics.
• Communicate with councils, passenger assistants, parents and drivers in real-time.
• Track crew attendance and monitor performance using in-house systems.
• Manage incoming bookings and assign vehicles and drivers.
• Maintain clear communication with customers regarding schedules and changes.
• Respond to inbox messages and operational queries.

Skills

Experience in transport operations

Communication skills

Excel & transport booking systems

Multitasking under pressure

Punctuality & reliability

SEN transport knowledge

Cab firms / school routes experience

Job description

Job Description

Sidcup, United Kingdom | Posted on 02/06/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Location: Sidcup

Summary

A leading passenger transport company specializing in Special Educational Needs (SEN) school transport, is seeking a proactive and organized Operations Coordinator. This role is crucial in ensuring the smooth operation of our daily transport services, focusing on reliability and care for vulnerable children. You will manage logistics, handle route changes, and ensure safe, timely, and professional transport for our passengers.

Responsibilities

• SEN Transport
  • Oversee daily school transport scheduling and logistics.
    
  • Communicate with councils, passenger assistants, parents, and drivers in real-time.
    
  • Track crew attendance and monitor performance using in-house systems.
    
• Manage incoming bookings and assign vehicles and drivers.
  
• Maintain clear communication with customers regarding schedules and changes.
  
• General Administration
  • Respond to inbox messages and operational queries.
    
  • Provide administrative support to the operations team.
    
• Customer Service & Satisfaction
  • Address customer complaints and concerns professionally.
    
  • Log and elevate feedback to improve services.
    
• Compliance & Safety
  • Ensure compliance with transport regulations and licensing standards.
    
  • Promote a safety-first culture and report incidents promptly.
    

Requirements

Requirements:

• Experience in transport operations or logistics.
  
• Excellent written and verbal communication skills.
  
• Strong IT literacy, including Excel and transport booking systems.
  
• Ability to multitask, remain calm under pressure, and solve problems quickly.
  
• Punctual, reliable, and organized.
  
• Knowledge of SEN transport, local authority contracts, and PATS/safeguarding awareness.
  
• Experience with cab firms, school routes, or minibus fleets.
  

Hours

• 45 hours per week, Monday-Friday
  

Additional Information

• Ability to commute/relocate: Sidcup DA15 8PT: reliably commute or plan to relocate before starting work (required)
  
• Experience: IT literacy: 1 year (required); Controller or SEN transport: 1 year (required)